Senior IT Technical Lead – Apple-first MSP (Hybrid)

PartnerWise; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Apple-First MSP in London (Hybrid) seeks a hands-on IT Technical Lead to shape the technical direction of the business. This senior role is an individual contributor, not a service-desk manager, with real authority to influence architecture and delivery.

You'll own the internal stack (identity, MDM, RMM), mentor engineers, and guide end-to-end client projects from scoping to BAU. Pre-sales involvement and client-facing work are part of the role.

Qualifications

• 5+ years using Apple (macOS/iOS) in a business setting.
• Solid Windows Desktop/Server knowledge.
• Experience leading technical projects end-to-end.
• Comfortable presenting to clients and translating tech outcomes.
• ITIL exposure; familiarity with compliance frameworks a plus.
• Previous MSP experience is a bonus, not required.

Responsibilities

• Final escalation point for complex Apple, Microsoft 365, networking, and identity/MDM issues.
• Own and evolve internal stack: identity mgmt, MDM, RMM; challenge tools for cost and quality.
• Lead end-to-end delivery of client projects from scoping to BAU handover.
• Mentor L1/L2 engineers; share knowledge and raise technical bar.
• Participate in pre-sales, site visits, proposals, and define tech stack for clients.
• Influence technical roadmap and vendor decisions with sound arguments.

Skills

Apple/macOS

Windows/Desktop

Project leadership

Client communication

ITIL awareness

Pre-sales

Tools

MDM platforms

RMM tools

Microsoft 365

Job description

Apple-First MSP in London (Hybrid) seeks a hands-on IT Technical Lead to shape the technical direction of the business. This senior role is an individual contributor, not a service-desk manager, with real authority to influence architecture and delivery.

You'll own the internal stack (identity, MDM, RMM), mentor engineers, and guide end-to-end client projects from scoping to BAU. Pre-sales involvement and client-facing work are part of the role.