Senior MSP Technical Lead — Onsite & Project Delivery

Dr Logic Ltd; Greater London; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

Dr Logic Ltd is seeking an IT Technical Lead to bridge service delivery and technical strategy within the MSP operations team. The role demands ownership of high-priority incidents, guiding projects, and ensuring compliance.

With a focus on client relationships, you'll lead technical delivery and establish standards while managing IT services in alignment with the ITIL framework. The position requires significant experience with both macOS and Windows environments, along with strong networking skills.

Qualifications

• Minimum 5 years experience working with Apple in a business environment.
• Strong working knowledge of Windows Desktop and Server environments.
• Experience managing IT services within an ITIL framework.

Responsibilities

• Serve as an escalation point for complex technical issues.
• Lead technical delivery of client projects.
• Define and enforce technical standards across the team.

Skills

Technical leadership

Project management

MDM and identity management

ITIL framework

Networking fundamentals

Education

5+ years experience in IT

Apple Certified IT Professional

Microsoft 365 Administrator Expert

Tools

Jamf

ServiceNow

NinjaOne

Job description

Dr Logic Ltd is seeking an IT Technical Lead to bridge service delivery and technical strategy within the MSP operations team. The role demands ownership of high-priority incidents, guiding projects, and ensuring compliance.

With a focus on client relationships, you'll lead technical delivery and establish standards while managing IT services in alignment with the ITIL framework. The position requires significant experience with both macOS and Windows environments, along with strong networking skills.