Senior Support Engineer | Tech Lead (Apple & Microsoft)

Vector Resourcing Ltd.

England

On-site

GBP 50,000 - 65,000

Full time

7 days ago

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Job summary

Vector Resourcing Ltd. is seeking a Senior Support Engineer to act as the technical lead for a portfolio of Advertising, Marketing and Media clients. The role blends hands-on support, client ownership and technical project delivery, with emphasis on stakeholder management.

Responsibilities include being the main technical contact, delivering remote and on-site support across Apple, Microsoft and Google environments, resolving complex issues, and delivering onboarding and infrastructure reviews.

Qualifications

Senior helpdesk and face-to-face support experience.
Strong macOS support and Apple MDM knowledge.
Proficient in Microsoft 365, Intune, Entra ID and Active Directory.
Solid understanding of networking, cloud storage, backup and security.

Responsibilities

Act as main technical contact for assigned clients.
Deliver remote and on-site support across Apple, Microsoft and Google environments.
Resolve complex technical issues and escalate when needed.
Build relationships with senior client stakeholders.
Identify service gaps and suggest improvements.
Deliver technical projects, onboarding and infrastructure reviews.