Senior Information Technology Support Engineer

Vector Resourcing; Sevenoaks; On-site; GBP 52,000 - 68,000; Full time

Job summary

Vector Resourcing is seeking a Senior Support Engineer to take technical ownership of client accounts across Apple, Microsoft and Google environments in London. You will resolve complex issues, advise senior stakeholders and drive improvement projects for an advertising and media client base.

This role blends hands-on support with proactive technical management, requiring strong communication, project delivery skills and the ability to manage incidents end-to-end.

Qualifications

• Experience managing enterprise client environments.
• Ability to resolve complex technical issues across multiple ecosystems.
• Strong communication with senior stakeholders.

Responsibilities

• Own the technical relationship with assigned clients, acting as their main point of contact.
• Resolve technical issues across Apple, Microsoft and Google environments, coordinating specialist input where required.
• Deliver scheduled on-site support, including full-day client cover, alongside remote helpdesk support.
• Manage incidents through to resolution within agreed service levels, maintaining clear communication throughout.
• Review client environments, identify technology gaps and recommend practical improvements.
• Plan and deliver technical projects from initial scope through to implementation.
• Lead the technical elements of client onboarding, offboarding and infrastructure reviews.
• Maintain accurate ticket, time and technical records.
• Identify technologies and service improvements that strengthen client environments and support account growth.

Skills

Client ownership

Incident management

On-site support

Apple/Microsoft/Google

Tools

ServiceNow

Job description

Our client is looking for a Senior Support Engineer to take technical ownership of assigned client accounts across Apple, Microsoft and Google environments.

You will resolve complex issues, advise senior stakeholders and deliver improvement projects for a portfolio of London-based advertising, marketing and media businesses.

This role combines hands‑on support with proactive technical management.

Responsibilities

• Own the technical relationship with assigned clients, acting as their main point of contact.
• Resolve technical issues across Apple, Microsoft and Google environments, coordinating specialist input where required.
• Deliver scheduled on‑site support, including full­day client cover, alongside remote helpdesk support.
• Manage incidents through to resolution within agreed service levels, maintaining clear communication throughout.
• Review client environments, identify technology gaps and recommend practical improvements.
• Plan and deliver technical projects from initial scope through to implementation.
• Lead the technical elements of client onboarding, offboarding and infrastructure reviews.
• Maintain accurate ticket, time and technical records.
• Identify technologies and service improvements that strengthen client environments and support account growth.