IT Technical Lead

Apple Inc.; City Of London; Hybrid; GBP 120,000 - 150,000; Full time

Job summary

Apple Inc. in London is seeking an IT Technical Lead to shape the technical direction of a growing Apple-first MSP. The role is hands-on, senior, and responsible for end-to-end delivery of complex client projects while leading the internal tech stack.

You will mentor engineers, engage in pre-sales, site visits, and Define the tech stack with a cost-conscious, high-quality approach. You’ll influence the roadmap and vendor decisions with well-argued proposals.

Qualifications

• 5+ years with Apple (macOS/iOS) in a business setting.
• Strong Windows Desktop/Server knowledge.
• Experience leading technical projects end-to-end.
• Comfortable presenting to clients and translating tech to outcomes.
• Familiar with ITIL and security/compliance frameworks.

Responsibilities

• Own and evolve the internal technical stack (identity/MDM/RMM).
• Lead complex client projects from scoping to BAU handover.
• Mentor L1/L2 engineers and raise technical standards.
• Engage in pre-sales, site visits, and proposals.

Skills

Apple/macOS

Windows OS

MSP experience

Pre-sales

Client leadership

ITIL

ISO27001

SOC 2

MDM

Networking

Job description

Job DescriptionIT Technical Lead | Apple-First MSP | London (Hybrid) | We're working with a growing, Apple-first Managed Service Provider on a newly created senior technical role. This isn't a service-desk management job - it's a hands-on, senior individual contributor position for someone who wants to shape the technical direction of the business. The role: Final escalation point for complex technical issues (Apple, Microsoft 365, networking, identity/MDM) - but the real value-add is upstream of that Own and evolve the internal technical stack: identity management, MDM, RMM - challenge what's being used, why, and whether it still makes sense for cost and service quality Lead delivery of complex client projects end-to-end, from scoping through to BAU handover Mentor and upskill L1/L2 engineers - informal training, knowledge-sharing, raising the technical bar across the team Get involved in pre-sales and client-facing work: site visits, proposals, and helping define the tech stack
the business presents to clients Genuine influence over technical roadmap and vendor decisions - this is a business that will back well-argued change About you: 5+ years working with Apple (macOS/iOS) in a business environment, plus solid Windows Desktop/Server knowledge The kind of person with a home lab, an opinion on every MDM platform, and a compulsive need to go and research something the moment you don't know it Experience leading technical projects end-to-end, not just running a service desk Comfortable in front of clients - able to translate technical work into outcomes non-technical stakeholders care about ITIL exposure and familiarity with a compliance framework (ISO 27001, Cyber Essentials, SOC 2) a plus Previous MSP experience is a bonus, not a requirement - what matters more is genuine curiosity about the space and the ability to reason your way through unfamiliar tools and platforms Why this role:This is a business that's actively investing in doing things
properly - modernising its stack, professionalising its team, and giving technical staff real input into direction. You'd be joining as the technical authority in the room, with the backing to make (and own) decisions.