Senior IT Support Engineer / Technical Lead

VANRATH; Antrim; Hybrid; GBP 46,000 - 65,000; Full time

Job summary

Vanrath in Antrim is seeking a Senior IT Support Engineer / Technical Lead for an initial 3-month contract. The role blends hands-on IT operations with technical leadership across the IT support function.

You will support users on site and across offices, manage escalation paths and ensure resolution of complex issues. The position requires strong 2nd/3rd line IT experience, Microsoft 365 expertise, networking knowledge, and comfort working in an engineering/manufacturing setting.

Qualifications

• 3-month contract for an experienced IT professional.
• Role covers 2nd/3rd line IT support and technical leadership.
• Strong Microsoft 365 and networking knowledge required.
• Experience in engineering or manufacturing environments preferred.

Responsibilities

• Provide 2nd/3rd line IT support and escalate when needed.
• Act as senior technical point of contact for IT support.
• Coordinate day-to-day IT activities and priorities.
• Troubleshoot Microsoft 365 and related Microsoft tech.
• Support network connectivity and infrastructure issues.
• Handle device provisioning and deployment.
• Support laptops, desktops, mobiles and hardware.
• Provide guidance to IT team and collaborate cross-site.

Skills

IT Support

Team leadership

Microsoft 365

Networking

Infrastructure

Hardware support

Troubleshooting

User support

Tools

Windows OS

Networking equipment

Job description

Senior IT Support Engineer / Technical Lead

Location: Antrim
Contract: Initial 3 months
Hours: M-F / 9-5
Working arrangement: Hybrid, approximately 2-3 days per week

Senior IT Support Engineer / Technical Lead - Contract Opportunity

I'm working with an established tech business in Northern Ireland that is looking to bring in an experienced Senior IT Support Engineer / Technical Lead on an initial 3-month contract.

This is an opportunity for a hands-on IT professional who enjoys being involved in the technical detail while also providing guidance and direction to the wider IT support function.

You'll be supporting users across the site, helping maintain day-to-day IT operations and ensuring technical issues are resolved efficiently.

The Role - Senior IT Support Engineer / Technical Lead

The Senior IT Support Engineer / Technical Lead will take responsibility for providing experienced technical support across a varied IT environment, supporting both office-based and engineering users.

Responsibilities are expected to include:

• Providing 2nd and 3rd line IT support, alongside occasional 1st line assistance.

• Acting as a senior technical point of contact for the IT support function.

• Helping coordinate and prioritise day-to-day support activities.

• Troubleshooting Microsoft 365 and wider Microsoft technologies.

• Supporting network connectivity and infrastructure issues.

• Managing device provisioning, configuration and deployment.

• Supporting laptops, desktops, mobiles and associated hardware.

• Assisting with technical escalations and more complex troubleshooting.

• Providing guidance and support to other IT team members.

• Working directly with users across both sites to resolve technical issues.

What we're looking for

• Strong experience in an IT Support Engineer / Senior IT Support Engineer / Technical Lead position.

• Broad 1st-3rd line IT support knowledge.

• Good Microsoft 365 experience.

• Understanding of networking and infrastructure.

• Experience supporting hardware, devices and user environments.

• Someone comfortable working in an engineering or manufacturing environment.

• A practical, approachable individual who is happy to roll their sleeves up.

• Someone with a no-ego attitude who is willing to help wherever needed.

This is not an opportunity for someone who wants to sit back and simply delegate. We're looking for a technically capable Senior IT Support Engineer / Technical Lead who enjoys getting involved and making a difference.

Contract Details

• Initial 3-month contract.

• M-F 9-5

• Based in Antrim

• Regular onsite presence required, with Tuesdays and Thursdays particularly important.