Temp IT Support / Infrastructure Engineer - NIGHT SHIFT

VANRATH; Belfast City District; On-site; GBP 21,000 - 31,000; Full time

Job summary

Vanrath are recruiting an IT Service Desk Engineer for a three-week contract in Belfast. The role involves taking inbound calls from US-based financial clients, investigating tickets and delivering reliable Microsoft 365 support during a night shift (1am-10am).

Immediate start is required. A proactive, independent worker with strong communication skills will thrive in this fast-paced environment.

Qualifications

• Prior IT Service Desk or IT Support experience.
• Strong Microsoft 365 troubleshooting experience.
• Excellent communication and telephone manner.
• Good problem-solving and analytical judgment.
• Ability to work with limited supervision.
• Experience supporting financial-services environments is beneficial.

Responsibilities

• Take incoming IT support calls from US-based financial-services users.
• Investigate and resolve technical support tickets promptly.
• Troubleshoot Microsoft 365 issues (Outlook, Exchange, Teams, OneDrive).
• Support user access, authentication and Windows issues.
• Manage incidents, prioritize requests and maintain ticket records.
• Provide professional, reassuring support in a fast-paced environment.

Skills

Microsoft 365 troubleshooting

Job description

IT Service Desk Engineer - Night Shift

Belfast | Temp Contract for 3 weeks | £18.86 per hour

I'm recruiting an IT Service Desk Engineer for an immediate-start, three-week contract with an established technology services client in Belfast, during a transitional period.

This is an opportunity for a capable IT support professional who is confident working independently, handling incoming calls and managing technical support tickets for an international financial-services customer base.

You'll be supporting predominantly US-based financial clients, including stock traders and financial professionals, where responsive and reliable IT support is essential to their day-to-day operations.

Contract Details

• Rate: £18.86 per hour

• Location: Belfast

• Duration: 3 weeks

• Working hours: Monday-Friday, 1am-10am

• Start: Immediate

The Role

• Taking incoming IT support calls from US-based financial-services customers.

• Picking up, investigating and resolving technical support tickets.

• Troubleshooting Microsoft 365 issues, including Outlook, Exchange, Teams and OneDrive.

• Supporting user access, authentication and general Windows issues.

• Managing incidents, prioritising requests and maintaining accurate ticket records.

• Providing professional and reassuring support to users in a fast-paced financial environment.

• Taking ownership of issues and using initiative to troubleshoot and resolve problems independently.

What We're Looking For

• Previous experience in an IT Service Desk, IT Support or Technical Support position.

• Strong practical Microsoft 365 troubleshooting experience.

• Confident telephone manner and excellent communication skills.

• Good problem-solving ability and technical judgement.

• Someone proactive, dependable and comfortable working with limited supervision.

• Experience supporting financial-services environments would be advantageous.

This role would suit an experienced IT support professional who is happy taking responsibility, thinking on their feet and getting issues resolved without constant supervision.

Interested?

Available immediately and interested in a short-term contract?