IT Support / Deskside Engineer

VANRATH; Antrim; Hybrid; GBP 24,000 - 36,000; Full time

Job summary

VANRATH is seeking an IT Support / Deskside Engineer for an initial 3-month contract in Antrim. The role combines deskside and service desk duties with on-site presence expected 2–3 days per week.

You will troubleshoot across hardware, software and connectivity, support Microsoft 365, configure devices and assist users across the site while delivering proactive IT support.

Qualifications

• Experience in IT Support/Service Desk/Deskside roles.
• Strong 1st and 2nd line troubleshooting ability.
• Knowledge of Microsoft 365 and related apps.
• Experience with Windows devices and end users.
• Understanding of networking and connectivity.

Responsibilities

• Provide 1st and 2nd line IT support.
• Troubleshoot hardware, software and connectivity issues.
• Support Microsoft 365 and associated applications.
• Set up, configure and deploy laptops and desktops.
• Support mobile devices and user equipment.
• Assist with network connectivity and infrastructure issues.
• Manage user accounts, access and permissions.
• Respond to tickets and chats.
• Provide face-to-face support on-site.
• Escalate complex issues when needed.
• Help maintain a positive, responsive IT support service.

Skills

1st/2nd line support

Microsoft 365

Windows devices

Networking basics

Device provisioning

Customer service

All-rounder

Tools

Microsoft 365

Windows OS

Job description

IT Support / Deskside Engineer

Location: Antrim
Contract: Initial 3 months
Hours: M-F / 9-5
Working arrangement: Hybrid, approximately 2-3 days per week onsite

IT Support / Deskside Engineer - Contract Opportunity

I'm working with an established tech business in Northern Ireland that is looking to recruit an experienced IT Support / Deskside Engineer on an initial 3-month contract.

This is a great opportunity for a hands-on IT support professional who enjoys helping users, troubleshooting technical issues and working across a varied IT environment.

You'll be supporting employees across the site, providing a mixture of deskside, service desk and general IT support.

Importantly, this isn't a traditional call-centre service desk role. Support is delivered through tickets, chat and face-to-face interaction with users.

The Role - IT Support / Deskside Engineer

As an IT Support / Deskside Engineer, you'll provide day-to-day technical support across a broad range of IT systems, hardware and user issues.

Responsibilities are expected to include:

• Providing 1st and 2nd line IT support.

• Troubleshooting hardware, software and connectivity issues.

• Supporting Microsoft 365 and associated applications.

• Setting up, configuring and deploying laptops and desktops.

• Supporting mobile devices and user equipment.

• Assisting with network connectivity and general infrastructure issues.

• Managing user accounts, access and permissions.

• Responding to support requests through tickets and chat.

• Providing face-to-face support to employees across both sites.

• Escalating more complex technical issues where required.

• Helping maintain a positive and responsive IT support service.

What we're looking for

• Previous experience in an IT Support Engineer / Service Desk Engineer / Deskside Support role.

• Good 1st and 2nd line troubleshooting experience.

• Microsoft 365 knowledge.

• Experience supporting Windows devices and end users.

• Understanding of networking and connectivity.

• Experience with laptops, desktops, mobiles and device provisioning.

• A strong customer service approach.

• Someone practical, approachable and willing to get involved.

You'll ideally be someone who enjoys being an all-rounder, isn't afraid to get stuck in and is happy to help outside their immediate job description when required.

Experience supporting engineering, manufacturing or multi-site environments would be beneficial.

Contract Details

• Initial 3-month contract.

• M-F / 9-5

• Based in Antrim

• Regular onsite presence required, with Tuesdays and Thursdays particularly important.

VANRATH has been a leading recruitment supplier in Northern Ireland for 25 years, with access to over 60,000 local candidates and a proven track record supporting organisations across the region.