2nd Line IT Support / Service Desk Engineer

VANRATH; Belfast City District; On-site; GBP 33,000 - 41,000; Full time

Job summary

Vanrath in Belfast, Northern Ireland is seeking a 2nd Line IT Support / Service Desk Engineer on contract. The role covers first and second line support, Windows 10/11, Microsoft 365, AD/Entra ID, and SLA-driven incident management.

Ideal candidates will have strong ticketing experience, excellent communication skills, and the ability to work across enterprise IT environments. Competitive daily rates and room for longer-term engagements are on offer.

Qualifications

• Previous experience as IT Support Engineer or Service Desk Engineer.
• Strong Windows 10/11 and Microsoft 365 knowledge.
• Active Directory and user account administration.
• Hardware, software and network troubleshooting.
• Experience using ticketing systems and working to SLAs.
• Excellent communication and customer service skills.

Responsibilities

• Provide 1st and 2nd line technical support.
• Troubleshoot Windows OS and Microsoft 365.
• Support Active Directory and Entra ID.
• Manage incidents and service requests via ticketing systems.
• Diagnose hardware, software and network issues.
• Assist with user onboarding and offboarding.
• Escalate complex issues to infrastructure and specialist teams.
• Maintain documentation and meet SLAs.

Skills

Windows 10/11

Microsoft 365

Active Directory

Entra ID

IT support

Ticketing systems

SLAs

Communication

Job description

2nd Line IT Support / Service Desk Engineer

Contract Opportunities | Belfast / Northern Ireland | £180-£220 per day

Are you an experienced 2nd Line IT Support Engineer or Service Desk Engineer looking for your next contract opportunity?

I'm keen to speak with IT Support Engineers, 2nd Line Support Engineers and Service Desk professionals across Northern Ireland who are open to contract work, particularly those with experience supporting Microsoft environments and business‑critical IT services.

I'm interested in connecting with both immediately available contractors and people who may be considering a move in the coming weeks or months.

The Opportunity

Potential contract assignments include:

• Providing 1st and 2nd Line technical support.

• Troubleshooting Windows operating systems and Microsoft 365.

• Supporting Active Directory and Entra ID.

• Managing incidents and service requests through ticketing systems.

• Diagnosing hardware, software and network issues.

• Supporting user onboarding and offboarding.

• Escalating complex issues to infrastructure and specialist teams.

• Maintaining documentation and meeting agreed SLAs.

What I'm Looking For

• Previous experience as an IT Support Engineer, 2nd Line Support Engineer or Service Desk Engineer.

• Strong Windows 10/11 and Microsoft 365 knowledge.

• Active Directory and user account administration.

• Hardware, software and network troubleshooting.

• Experience using ticketing systems and working to SLAs.

• Excellent communication and customer service skills.

Experience in a busy enterprise or public‑sector IT environment would be advantageous.

Why Consider Contracting?

• Competitive daily rates.

• Opportunities to gain experience in different organisations.

• Potential for longer‑term assignments and extensions.

• Flexibility and opportunities to develop your technical experience.

Why Work With Me?

I'm JP Rooney, Senior Contract & Interim Technology Recruitment Specialist at VANRATH.

I've placed hundreds of IT contractors over the past few years, with the vast majority securing extensions or permanent opportunities.

I pride myself on being approachable, honest and straightforward. I take time to understand what you're looking for rather than simply putting you forward for any available role.

You will have a dedicated point of contact throughout your assignment, with ongoing advice, support and contractor management.

Why VANRATH?

• An established Northern Ireland recruitment business with 25 years of experience.

• A network of over 60,000 local candidates.

• Relationships with thousands of organisations.

• Dedicated payroll and contractor management services.

• A strong reputation and established presence across Northern Ireland.