Senior IT Support Engineer – Entra, Intune & AVD (EMEA)

Nerdio; United Kingdom; Remote; GBP 42,000 - 56,000; Full time

Job summary

Nerdio is hiring an experienced IT Support Engineer for our Internal Support Team in the EMEA region. You’ll be the first point of contact for internal staff, handling tickets, resolving endpoint and identity issues, onboarding/offboarding users, and improving our corporate IT health in a cloud-first environment.

You will work with on-premises and cloud infrastructure, collaborating with a tight-knit IT team and growing into a senior contributor.

Qualifications

• 5+ years of experience in IT support, systems administration, or a related technical role.
• Hands-on experience with Microsoft Entra ID, including user/group management, CA, MFA, and hybrid identity.
• Familiarity with on-premises Active Directory and Entra Connect Sync.

Responsibilities

• Be the first point of contact for internal employee support via Zendesk.
• Triage, resolve hardware, software and access issues; document resolutions.
• Manage user accounts, groups and permissions in Entra ID; enforce access policies.
• Administer Windows/macOS endpoints via Intune and support device enrollment.
• Administer core M365 workloads (Exchange Online, Teams, SharePoint, OneDrive).
• Support Nerdio Manager for MSP and Azure Virtual Desktop environments.

Skills

IT support

Systems administration

Entra ID

Hybrid identity

MFA

Tools

Azure Active Directory

Entra Connect Sync

Job description

Nerdio is hiring an experienced IT Support Engineer for our Internal Support Team in the EMEA region. You’ll be the first point of contact for internal staff, handling tickets, resolving endpoint and identity issues, onboarding/offboarding users, and improving our corporate IT health in a cloud-first environment.

You will work with on-premises and cloud infrastructure, collaborating with a tight-knit IT team and growing into a senior contributor.