EMEA Support Engineer — Secure IT & Endpoints

Iru; Greater London; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Hybrid work environment

Private healthcare coverage

Pension scheme

Equity for employees

Wellness benefits

Lunch stipend

Job summary

Iru is seeking a Support Engineer in London to help customers who rely on our AI-powered security and identity platform. You’ll work with end users across chat, email and video, troubleshooting complex issues and coordinating with engineering to fix bugs.

You’ll join a global team delivering around-the-clock support across North America, EMEA and APAC, with a hybrid London schedule and home days. Strong communication and a hands-on attitude are essential.

Qualifications

• 3+ years in IT administration, technical support, or a similar hands-on role.
• Strong working knowledge of macOS and iOS/iPadOS, plus Windows experience.
• Hands-on experience with an MDM or UEM platform.
• Working knowledge of identity providers and SSO (e.g., Microsoft Entra ID, Okta).
• Working knowledge of endpoint security tools (EDR, vulnerability management).
• Familiarity with REST APIs and integrations.
• Methodical approach to troubleshooting and documentation.
• Clear writing and communication; able to explain complex issues to busy admins.
• Curiosity and adaptability to move between chats, tickets, calls, and tools.

Responsibilities

• Resolve customer issues across chat, email, and video calls.
• Own every ticket from first reply to fix.
• Shape the customer experience with helpful, respectful and accurate guidance.
• Troubleshoot across the full Iru platform (Endpoint, Identity, Compliance, APIs).
• Find root cause by reading logs, reproducing issues, and testing fixes.
• Collaborate with engineering to fix bugs quickly and communicate status clearly.
• Stay composed under pressure and keep customers informed.

Skills

IT administration

Technical support

macOS

iOS/iPadOS

Windows

MDM/UEM

SSO/IdP

REST APIs

Troubleshooting

Tools

MDM/UEM platform

Terminal

PowerShell

Job description

Iru is seeking a Support Engineer in London to help customers who rely on our AI-powered security and identity platform. You’ll work with end users across chat, email and video, troubleshooting complex issues and coordinating with engineering to fix bugs.

You’ll join a global team delivering around-the-clock support across North America, EMEA and APAC, with a hybrid London schedule and home days. Strong communication and a hands-on attitude are essential.