Remote EMEA Support Team Lead — AVD & Cloud Expert

Nerdio; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Stock Options

Health and Welfare Plans

Unlimited Flexible Paid Time Off

Competitive Base and Incentive Plan

Job summary

Nerdio is seeking a Team Lead for their EMEA Support Team, responsible for guiding and overseeing Support Engineers. The role involves both technical support and leadership, ensuring high-quality support delivery and efficient operations.

The ideal candidate has over 5 years of experience in technical support or cloud infrastructure, with strong knowledge of Azure Virtual Desktop and Intune. This position offers remote-first flexibility and a competitive compensation package.

Qualifications

• Demonstrate strong working knowledge of AVD and Intune.
• Lead peers effectively in technical standards setting.
• Ensure clear communication and support to customers.

Responsibilities

• Lead a team of Support Engineers for quality control.
• Review case documentation for depth and clarity.
• Monitor and manage Support queue and SLA adherence.

Skills

Technical support experience

Cloud infrastructure knowledge

Azure Virtual Desktop experience

Intune environments

Diagnostic and troubleshooting mindset

Education

5+ years in technical support or enterprise systems

Microsoft AZ104 Certification within 90 days

Tools

Zendesk

FSLogix

Job description

Nerdio is seeking a Team Lead for their EMEA Support Team, responsible for guiding and overseeing Support Engineers. The role involves both technical support and leadership, ensuring high-quality support delivery and efficient operations.

The ideal candidate has over 5 years of experience in technical support or cloud infrastructure, with strong knowledge of Azure Virtual Desktop and Intune. This position offers remote-first flexibility and a competitive compensation package.