Senior IT Support Engineer, EMEA — London Onsite

Trip.com Travel Singapore Pte; Greater London; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Flexible work arrangements

Learning and development opportunities

Company-sponsored events

Job summary

A leading global travel service provider is seeking a Senior IT Support Engineer in London. This role involves managing IT operations for the EMEA region, providing hands-on support to internal users, and collaborating with international teams. Ideal candidates should have at least 5 years of IT support experience, a bachelor's degree in a related field, and strong customer service skills. The position is fully onsite, emphasizing a proactive and user-focused approach, and offers opportunities for career growth and internal mobility.

Qualifications

• Minimum 5 years' experience in IT support and operations.
• Experience managing Microsoft 365 and Intune.
• Fluent written and spoken English; Mandarin is a plus.

Responsibilities

• Ensure stable IT operations across the EMEA region.
• Respond to IT requests, including installations and troubleshooting.
• Manage the full lifecycle of IT assets and update technical documentation.

Skills

IT support experience

Customer service skills

Knowledge of M365 and Intune

Network troubleshooting

Proactive service mindset

Education

Bachelor's degree in computer-related discipline

Tools

Windows

Mac OS

ITSM systems

VPN

Job description

A leading global travel service provider is seeking a Senior IT Support Engineer in London. This role involves managing IT operations for the EMEA region, providing hands-on support to internal users, and collaborating with international teams. Ideal candidates should have at least 5 years of IT support experience, a bachelor's degree in a related field, and strong customer service skills. The position is fully onsite, emphasizing a proactive and user-focused approach, and offers opportunities for career growth and internal mobility.