2nd Line Support Engineer

Perfect Management Limited; Watford; On-site; GBP 28,000 - 38,000; Full time

Job summary

A reputable IT solutions company based in Watford is seeking an experienced 2nd and 3rd Line Support Engineer to handle customer support issues. The ideal candidate will provide high-quality customer service, diagnose technical problems, and support colleagues. Essential experience includes knowledge of Microsoft operating systems, core infrastructure technologies, and backup solutions. This role requires at least 3 years in a similar position and is intended for candidates living within commuting distance of Watford.

Qualifications

• At least 3 years of experience in a similar role.
• Experience with Microsoft Server and Desktop operating systems.
• Familiarity with backup technologies like Veeam and Acronis.
• Server hardware maintenance and troubleshooting.

Responsibilities

• Maintain a high degree of customer service for all support queries.
• Provide telephone, remote, and email support.
• Diagnose and resolve hardware, software, and network issues.
• Monitor and proactively resolve issues with remote backup systems.
• Visit customer sites when required.
• Support and mentor colleagues with technical limitations.
• Assist with support calls on the helpdesk.

Skills

Microsoft Server and Desktop operating systems

Core Microsoft infrastructure technologies

Backup technologies

Server hardware maintenance

Backup Technologies

Veeam

Cloud Connect

Acronis

Backup Exec

Hardware troubleshooting

Customer service

Remote support

Job description

Overview

My client is a well established IT solutions organisation based in Watford, Herts who are seeking an experience 2nd and 3rd Line Support Engineer to deal with customer issues. The role will include:

Responsibilities

• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• Provide telephone, remote and email support
• Diagnose and resolve hardware, software, network and peripheral technical issues to customer\'s satisfaction via remote support
• Monitor and proactively resolve issues with remote back-up systems
• Visit customer sites when required
• Supporting and mentoring colleagues with any technical limitations
• Assist with support calls on the helpdesk

Essential experience

• Microsoft Server and Desktop operating systems (SBS/2012/2016/2019 Server/7/8/10)
• Core Microsoft infrastructure technologies and solutions (Exchange, IIS, AD, RDS)
• Backup technologies including Veeam, Cloud Connect, Acronis, Backup Exec
• Server hardware maintenance and troubleshooting

If you have the above experience, at least 3 years experience in the same role and live within easy commuting distance of Watford, Herts, please apply now with a covering letter outlining your skills and experience for this role.