Senior IT Support Engineer

ZipRecruiter; Stonehouse; On-site; GBP 30,000 - 38,000; Full time

Job summary

A leading IT service provider is hiring an IT Support Engineer to provide comprehensive IT support for small to medium businesses in Gloucestershire. The role involves addressing client technical issues, supporting systems, and requires strong Microsoft 365 skills among other technical expertise. Ideal candidates should have solid industry experience and effective communication skills, ready to work in a dynamic office environment.

Benefits

Casual dress

Company pension

Cycle to work scheme

Free parking

On-site parking

Qualifications

• 8 years industry experience preferred for the role.
• Strong experience in Microsoft 365 Admin Center and helpdesk support.
• Ability to communicate effectively with clients.

Responsibilities

• Provide telephone and onsite IT support.
• Assist clients with technical issues and future upgrades.
• Ensure smooth operations of office IT systems.

Skills

Microsoft 365 Admin Center

Windows 11 OS Install and Support

Telephone Communication

Sound understanding of IPv4 networking

Microsoft 365 Systems Admin

Tools

Helpdesk Support

AWS

Active Directory

Microsoft Purview

Azure Active Directory

Job description

Job Description

Due to further growth, Lister's is recruiting again for someone to join its rapidly expanding team. Lister's is an MSP providing IT support to businesses in Stroud, Gloucestershire. It is important you live within a 10 mile radius of the office as the role is office based.

Lister IT Services Ltd is part of Lister Unified Communications Ltd, which has been in business for 25 years. The role of IT Support Engineer is dynamic in nature and covers all aspects of modern IT support.

A good working knowledge of 365 Admin Centre's and windows based operating systems and networks is essential and the ideal candidate will be Microsoft 365 Certified: Fundamentals.

The team support small to medium size businesses in Gloucestershire and surrounding areas.

Engineer Skillset

Daily tasks will include but are not limited to:

• Telephone support
• Onsite support
• Assisting Clients with a variety of technical issues
• Assisting Clients in planning future upgrades

Essential Skills:

• 3-4 years Industry experience
• Microsoft 365 Admin Center
• Exchange Admin Center
• SharePoint Admin Center
• Endpoint Manager admin Center
• Microsoft Purview
• Microsoft 365 Defender
• Azure Active Directory and Endpoint experience
• Sound understanding of IPv4 networking.
• The ability to communicate with clients via telephone, video, face to face and email
• Windows 11 OS Install and Support
• Microsoft 365 Systems Admin experience
• Microsoft 365 migration and Implementation experience
• Helpdesk Support experience (we are a VAR for SMB’s)
• Knowledge of GDPR

Desirable:

• Windows Server OS Install and support
• Active Directory Systems Admin
• Remote monitoring and management
• AWS experience
• Draytek Vigor experience
• Unifi WIFI hardware
• Managed Switches

If you have at least 8 year’s industry experience and seeking a new challenging role in Gloucestershire, please get in touch today.

Please note that due to the nature of the position and the requirement to travel to clients, a full UK driver's license is required.

Job title: IT Support Engineer

Location: Stonehouse, Gloucestershire

Salary: £30,000 - £38,000 per annum

37.5 Hours a week - 9:00am - 5:30pm, Monday to Friday (1 hour for lunch)

Due to the needs of the business this is an Office based role.

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Free parking
• On-site parking