Senior IT Support Engineer

My Capital Advance; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the educational sector seeks an ambitious IT Support Engineer to provide senior technical support. The role involves managing client network environments and enhancing ICT services, while providing exceptional service to educational clients. Ideal candidates will possess strong knowledge of Windows OS and cloud solutions, alongside excellent problem-solving skills and educational sector experience.

Qualifications

• Qualifications such as MCSA, AZ’s & ITIL would be highly beneficial.
• Strong knowledge of Windows OS, 10 & 11.
• Strong demonstrable experience of Azure & Intune.

Responsibilities

• Providing Senior Technical Support to education sector customers.
• Management and maintenance of client network environments.
• Ensuring continuity and enhancing ICT networks.

Skills

Windows OS

Azure

Intune

Active Directory

Networking

Office 365

Customer Service

Problem Solving

Education

MCSA

ITIL

Job description

Are you a driven, ambitious and professional IT Support Engineer that is looking for growth, rewards to match and to join a company that makes a big difference to the lives of learners?

Joskos Solutions is the ICT partner that schools can trust, delivering outstanding service and support whilst keeping education at the heart of what we do.

Our vision is to become the UK’s most trusted provider of ICT support and Infrastructure Services to schools and other educational organisations - a provider of outstanding service at every level, delivering award-winning service that are used as a benchmark for the education ICT sector.

We want to be the ICT partner that schools can trust and turn to for everything ICT-related, always combining service and relationship longevity into the solutions and service that we take pride in delivering.

Key Job Responsibilities

• Providing Senior Technical Support to education sector customers
• Ensuring continuity, efficiency and enhancing ICT networks
• Management and maintenance of client network environments
• Build key relationships with key technical contacts at client sites and third parties

Key Skills

• Qualifications such as MCSA, AZ’s & ITIL would be highly beneficial towards your application
• Strong knowledge of Windows OS, 10 & 11
• Strong demonstratable experience of Azure & Intune
• Excellent PC problem solving skills
• Proven ability to configure, troubleshoot and maintain a variety of Windows Server OS
• Active Directory – set up and troubleshooting all aspects of AD and its associated services
• Virtualisation - Good understanding of the virtualization concepts
• Networking – Good understanding of the networking stack, TCP/IP and subnetting
• Comfortable with a range of backup products, including VM-level solutions.
• Knowledge of deployment solutions such as WDS essential. Experience with MDT and/or SCCM highly advantageous
• Understanding of managed wireless solutions (Ruckus advantageous), including 802.1X security and guest/BYOD networks
• Knowledge of mobile devices (iOS, Android) and their integration with Windows networks
• Strong experience dealing with Office 365, Exchange 365 and Papercut
• Experience with Web filtering products – LGFL, Smoothwall, Sonicwall, Websense
• Experience with Sophos Enterprise Console and other managed antivirus systems
• Previous knowledge/experience within the education sector or MSP’s beneficial
• Professional, customer service minded
• Solutions oriented with good problem-solving skills