Senior IT Support Engineer, 2nd Line, 3rd Line, M365,

Experis - ManpowerGroup; Bristol; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading technology company seeks a Senior IT Support Engineer to manage critical infrastructure and support mission-critical systems. Your expertise will cover a broad range of areas including Windows server management, cloud integrations, and networking, all within a modern collaborative work environment that values growth and professional development.

Benefits

Structured training and certification support

Flexible working options

Access to the latest tools and platforms

Performance bonuses

Healthcare and pension plan

Qualifications

• Certification in MSCE, VMware VCP, Cisco, or ITIL is preferred.
• Experience in cloud migration and project leadership is a strong advantage.
• Excellent communication and leadership skills are essential.

Responsibilities

• Manage Windows desktops and servers, ensuring operational excellence.
• Lead on virtualization, backup strategies, and disaster recovery operations.
• Support cross-platform systems and mentor junior staff.

Skills

Windows Management

Virtualisation

Backup & DR

Cloud Administration

Scripting & Automation

Networking & Security

Cross-Platform Support

Mentorship

Education

MSCE Certification

VMware VCP Certification

Cisco Certification

ITIL V3/V4 Certification

Tools

VMware ESXi

Azure

PowerShell

Docker

Kubernetes

AutoTask

Datto RMM

Job description

Senior IT Support Engineer, 2nd Line/ 3rd Line

Location: Bristol
Salary Range: £30000- 50000 + Benefits

️ Your Role: Lead, Troubleshoot, Enable

As our Senior IT Support Engineer, you'll be the escalation expert-leading on all things infrastructure and supporting mission-critical systems. You'll be managing everything from Windows desktops and servers to cloud integrations and enterprise networking, ensuring impeccable uptime and operational excellence.

Core Responsibilities:

• Windows Desktop & Server Management: Covering ADDS, DHCP, DNS, File Services, RDS, IIS; user provisioning, server buildout, and troubleshooting.

• Virtualisation: Design, deploy, and manage with VMware ESXi/vCentre and Hyper‑V; clustering is a strong advantage

• Backup & DR: Champion backup strategies and disaster recovery operations-Veeam or equivalent.

• Cloud & M365/Azure: Own administration of Microsoft 365, Azure, and Intune.

• Scripting & Automation: Build and adapt scripts in PowerShell and other languages to automate processes.

• Networking & Security: Configure routers, VLANs, ACLs, VPN/IPsec tunnels, wireless with RADIUS, VOIP systems, and firewalls (Sophos XG/Cisco).

• Cross-Platform Systems: Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and IOS.

• Mentorship & Projects: Lead migrations, deliver junior staff coaching, contribute to IT strategy and documentation.

You'll Stand Out With:

• Certifications: MSCE, VMware VCP, Cisco, Apple ACMT, and ITIL V3/V4.

• Cloud migration/project experience (Azure, Oracle, M365, server-to-cloud).

• Experience with AutoTask, Datto RMM, and Cyber Essentials compliance.

• Containerisation know-how (Docker, Kubernetes).

• Excellent communication skills and proven leadership potential with an interest in stepping up to Team Lead roles

What We Offer:

• Growth & Recognition: Structured training, certification support, and career progression.

• Modern Work Environment: Collaborative culture, flexible working, and access to the latest tools and platforms.

• Impact & Influence: Be central to key infrastructure projects and security initiatives that shape our future success.

• Competitive Package: Strong base salary, performance bonuses, healthcare, and pension plan.

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.