IT Support Engineer

Investigo Limited; Birmingham; Remote; GBP 30,000 - 35,000; Full time

Job summary

A leading company is seeking an IT Support Engineer to join a growing team in a fully remote role with occasional travel. You'll support an internal IT environment, deliver technical support, and drive improvements. This role demands problem-solving skills and a focus on user experience, contributing positively to a mission-driven business.

Qualifications

• Proven experience in a first/second-line IT support role.
• Strong knowledge of Microsoft 365 applications.
• Experience with Azure Active Directory account management.

Responsibilities

• Provide first and second-line support for users across the business.
• Troubleshoot hardware, software, printers, and connectivity issues.
• Lead or contribute to small internal IT projects.

Skills

Customer-first mindset

Clear communication

Proactive attitude

Education

CompTIA A+

Microsoft Fundamentals

Tools

Microsoft 365

Windows 10/11

PowerShell

Job description

IT Support Engineer

Permanent

Salary: £30,000 - £35,000

Fully Remote with frequent travel to sites

Please note: A valid driving licence and access to a vehicle are essential.

About the Role

We're looking for a motivated and skilled IT Support Engineer to join a growing team. In this dynamic, home-based role, you'll play a key part in supporting an internal IT environment, delivering high-quality technical support, driving IT improvements, and leading small projects.

Working within a cloud-first, Microsoft 365-based infrastructure, you'll help ensure the systems are secure, reliable, and user-friendly.

This is a great opportunity for someone who thrives on problem-solving, takes pride in excellent service, and wants to contribute to a business with strong values and a clear mission

What You'll Do

• Provide first and second-line support for users across the business
• Troubleshoot hardware, software, printers, and connectivity issues
• Manage support tickets with clarity and professionalism
• Onboard new users, configure devices, and manage account access
• Maintain and support laptops, mobile devices, and cloud services
• Monitor and enhance IT security and endpoint protection
• Lead or contribute to small internal IT projects
• Document support procedures and create user guides
• Collaborate with other teams to improve the IT experience for all

What You'll Bring

• Proven experience in a first/second-line IT support role
• Strong knowledge of Microsoft 365 (Teams, SharePoint, Exchange Online, Intune)
• Proficiency with Windows 10/11, networking basics (TCP/IP, DNS, DHCP)
• Experience with Entra ID (Azure Active Directory) account management
• Solid understanding of endpoint security and IT best practices
• A customer-first mindset and the ability to prioritise effectively
• Clear communication skills and a patient, helpful approach
• A proactive attitude and ownership of tasks and small projects

Bonus Points For

• Experience in supporting remote or hybrid work environments
• Familiarity with scripting tools like PowerShell
• Certifications such as CompTIA A+, Microsoft Fundamentals, or similar

If you are interested and looking or your next role, please apply with a copy of your CV, or email [e-mail]