Senior IT Support Engineer

Experis - ManpowerGroup; Bristol; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading company is seeking a Senior IT Support Engineer in Bristol. In this role, you will lead IT infrastructure management, support mission-critical systems, and mentor junior team members. Offering a competitive salary alongside career growth opportunities, this position is ideal for individuals who are passionate about technology and improving organizational efficiency.

Benefits

Structured training and certification support

Flexible working environment

Performance bonuses and healthcare benefits

Qualifications

• Experience with virtualization, backup strategies, and cloud migrations.
• Strong communication skills and leadership potential.

Responsibilities

• Manage Windows desktops/servers and cloud integrations.
• Lead infrastructure projects and mentor junior staff.
• Ensure operational excellence and high uptime.

Skills

Windows Desktop Management

Backup & DR

Cloud Administration

Scripting & Automation

Networking & Security

Education

Certifications: MSCE, VMware VCP, Cisco, Apple ACMT, ITIL V3/V4

Job description

Senior IT Support Engineer, 2nd Line/ 3rd Line

Location: Bristol
Salary Range: £30000- 50000 + Benefits

Your Role: Lead, Troubleshoot, Enable

As our Senior IT Support Engineer, you'll be the escalation expert-leading on all things infrastructure and supporting mission-critical systems. You'll be managing everything from Windows desktops and servers to cloud integrations and enterprise networking, ensuring impeccable uptime and operational excellence.

Core Responsibilities:

• 
  Windows Desktop & Server Management: Covering ADDS, DHCP, DNS, File Services, RDS, IIS; user provisioning, server buildout, and troubleshooting.
• 
  Virtualisation: Design, deploy, and manage with VMware ESXi/vCentre and Hyper?V; clustering is a strong advantage
• 
  Backup & DR: Champion backup strategies and disaster recovery operations-Veeam or equivalent.
• 
  Cloud & M365/Azure: Own administration of Microsoft?365, Azure, and Intune.
• 
  Scripting & Automation: Build and adapt scripts in PowerShell and other languages to automate processes.
• 
  Networking & Security: Configure routers, VLANs, ACLs, VPN/IPsec tunnels, wireless with RADIUS, VOIP systems, and firewalls (Sophos XG/Cisco).
• 
  Cross-Platform Systems: Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and IOS.
• 
  Mentorship & Projects: Lead migrations, deliver junior staff coaching, contribute to IT strategy and documentation.

? You'll Stand Out With:

• 
  Certifications: MSCE, VMware VCP, Cisco, Apple ACMT, and ITIL V3/V4.
• 
  Cloud migration/project experience (Azure, Oracle, M365, server-to-cloud).
• 
  Experience with AutoTask, Datto RMM, and Cyber Essentials compliance.
• 
  Containerisation know-how (Docker, Kubernetes).
• 
  Excellent communication skills and proven leadership potential with an interest in stepping up to Team Lead roles

? What We Offer:

• 
  Growth & Recognition: Structured training, certification support, and career progression.
• 
  Modern Work Environment: Collaborative culture, flexible working, and access to the latest tools and platforms.
• 
  Impact & Influence: Be central to key infrastructure projects and security initiatives that shape our future success.
• 
  Competitive Package: Strong base salary, performance bonuses, healthcare, and pension plan.