Senior IT Support Engineer, 2nd Line, 3rd Line, M365,

Experis UK; Bristol; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading company in the IT sector is seeking a Senior IT Support Engineer to manage and enhance their IT support infrastructure. This role focuses on troubleshooting, cloud integrations, and mentoring junior staff, All within a modern work environment offering growth and recognition opportunities. Candidates should have expertise in both Windows systems and cloud technologies, along with relevant certifications, to ensure the successful execution of mission-critical systems.

Benefits

Structured training and certification support

Modern work environment with flexible working

Performance bonuses and strong benefits package

Qualifications

• Experience with Windows and cloud environments required.
• Strong knowledge of virtualization technologies is critical.
• Certifications in cybersecurity and cloud platforms are a plus.

Responsibilities

• Manage and troubleshoot infrastructure systems ensuring uptime.
• Administer Microsoft 365 and Azure services.
• Lead junior staff and contribute to IT strategy.

Skills

Windows Desktop Management

Windows Server Management

Cloud Administration

Networking

Scripting

Virtualization

Cyber Security

Mentoring

Education

MSCE Certification

VMware VCP Certification

Cisco Certification

Apple ACMT Certification

ITIL V3/V4 Certification

Tools

VMware ESXi

Veeam

Azure

Intune

Docker

Kubernetes

Job description

Senior IT Support Engineer, 2nd Line, 3rd Line, M365,

Join to apply for the Senior IT Support Engineer, 2nd Line, 3rd Line, M365, role at Experis UK

Senior IT Support Engineer, 2nd Line, 3rd Line, M365,

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Join to apply for the Senior IT Support Engineer, 2nd Line, 3rd Line, M365, role at Experis UK

Senior IT Support Engineer, 2nd Line/ 3rd Line

Location: Bristol

Salary Range: £30000- 50000 + Benefits

️ Your Role: Lead, Troubleshoot, Enable

As our Senior IT Support Engineer, you'll be the escalation expert-leading on all things infrastructure and supporting mission-critical systems. You'll be managing everything from Windows desktops and servers to cloud integrations and enterprise networking, ensuring impeccable uptime and operational excellence.

Core Responsibilities

• Windows Desktop & Server Management: Covering ADDS, DHCP, DNS, File Services, RDS, IIS; user provisioning, server buildout, and troubleshooting.
• Virtualisation: Design, deploy, and manage with VMware ESXi/vCentre and Hyper‑V; clustering is a strong advantage
• Backup & DR: Champion backup strategies and disaster recovery operations-Veeam or equivalent.
• Cloud & M365/Azure: Own administration of Microsoft 365, Azure, and Intune.
• Scripting & Automation: Build and adapt scripts in PowerShell and other languages to automate processes.
• Networking & Security: Configure routers, VLANs, ACLs, VPN/IPsec tunnels, wireless with RADIUS, VOIP systems, and firewalls (Sophos XG/Cisco).
• Cross-Platform Systems: Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and IOS.
• Mentorship & Projects: Lead migrations, deliver junior staff coaching, contribute to IT strategy and documentation.
  
  

You'll Stand Out With

• Certifications: MSCE, VMware VCP, Cisco, Apple ACMT, and ITIL V3/V4.
• Cloud migration/project experience (Azure, Oracle, M365, server-to-cloud).
• Experience with AutoTask, Datto RMM, and Cyber Essentials compliance.
• Containerisation know-how (Docker, Kubernetes).
• Excellent communication skills and proven leadership potential with an interest in stepping up to Team Lead roles
  
  

What We Offer

• Growth & Recognition: Structured training, certification support, and career progression.
• Modern Work Environment: Collaborative culture, flexible working, and access to the latest tools and platforms.
• Impact & Influence: Be central to key infrastructure projects and security initiatives that shape our future success.
• Competitive Package: Strong base salary, performance bonuses, healthcare, and pension plan.
  
  

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

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