Senior IT Support Engineer

MFK Recruitment; Cambridge; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading recruitment firm is seeking a Senior IT Support Engineer for an established client in Cambridge. The role involves providing expert technical support, engaging with clients, and managing complex issues. Candidates should have extensive experience in IT support and proficiency with Microsoft technologies and networking concepts.

Qualifications

• Over 5 years in a technical helpdesk role.
• MSP experience or support in a customer-focused environment.
• Strong verbal and written communication skills.

Responsibilities

• Provide expert technical support for daily client issues.
• Serve as escalation point for Level 1 & 2 engineers.
• Coordinate communication during high-risk outages.

Skills

Active Directory

GPO management

Microsoft technologies

Networking concepts

Firewall experience

Backup solutions

Virtualisation

O365 and MFA

Job description

Get AI-powered advice on this job and more exclusive features.

This range is provided by MFK Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from MFK Recruitment

We have an exciting opportunity for a Senior IT Support Engineer to join our well-established client in Cambridge.

MFK Recruitment has successfully recruited 42 IT Professionals for this company in the past 5 years, with 31 still with the company!

They are a highly ambitious company, eager to have individuals join their team who are keen to progress and succeed. (Most of our candidates have advanced quickly!)

Role overview:

We’re seeking a Senior IT Support Engineer capable of engaging with local management and visiting clients’ sites. Expect about 1 day/week on client sites, 2 days/week on desk escalations, and 2 days/week on projects, with variations based on demand. The role requires a team player who can handle a dynamic workload.

Job Purpose:

To provide expert technical support for daily client issues and project delivery. Focus areas include resolving complex problems, system integration, and process improvements to meet client needs and enhance performance.

• Serve as escalation point for Level 1 & 2 engineers’ technical queries.
• Deliver project work as assigned by the Head of Project Management.
• Coordinate as a team and communicate effectively during high-risk outages or security incidents.
• While regular call answering isn't expected, you may be placed in the 3rd tier phone queue during busy times.
• Proactive tasks include Firmware Upgrades, Process Development, Infrastructure Checks, and Project Delivery.
• Collaborate with other engineers to improve and innovate services.
• Potentially participate in a Change Advisory Board, managing change and risk on the service desk.
• Regular visits to client sites around Cambridge are required.

Qualifications & Experience:

• MSP experience or support in a customer-focused environment.
• Strong verbal and written communication skills.
• Active Directory and GPO management.
• Exchange administration experience.
• Proficiency with Microsoft technologies.
• Knowledge of networking concepts: TCP/IP, VLANs, firewalls, wireless configs.
• Over 5 years in a technical helpdesk role.
• Firewall experience: Fortigate, Cisco, SonicWall, Watchguard.
• Backup solutions: Azure, Veeam.
• Virtualisation: Hyper-V, VMware, AVD, RDS.
• Deep understanding of O365 and MFA.
• Ability to resolve complex networking queries.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

Referrals can double your chances of interviewing with MFK Recruitment.

Set job alerts for “Information Technology Support Engineer” roles by signing in.

Other related roles:

• IT Support Intern (12 months) - Starting Summer 2025

Locations and posting dates vary, with recent posts in Cambridge, St Ives, and nearby areas.

We’re pioneering a new way to unlock community knowledge, with insights added directly into articles, aided by AI.