Help Desk Support Specialist

iRecruit Partners Ltd

Huddersfield

Hybrid

GBP 25,000 - 35,000

Full time

14 days+

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Benefits offered by this job

Company Bonus Scheme and Personal Incentive Scheme

Personal development plans and funded training

Fantastic work environment

Job summary

A leading IT services provider in Huddersfield is seeking a Help Desk Support Engineer. This full-time, hybrid role involves providing technical support and troubleshooting to end-users, as well as assisting with installations. The ideal candidate will have experience in Telecoms or IT support, strong problem-solving skills, and a keen interest in technology.

Qualifications

Proven experience in Telecoms or IT support.
1st/2nd line IT support experience.
Familiarity with systems and platforms used.

Responsibilities

Provide technical support and troubleshooting for end-users.
Assist with installation and configuration of telecoms and IT systems.
Support remote users and manage endpoints effectively.

Skills

Communication

Problem-Solving

Adaptability

Customer Service

Tools

Microsoft Dynamics 365

Microsoft 365

8x8

3CX

Job description

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iRecruit Partners Ltd provided pay range

This range is provided by iRecruit Partners Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from iRecruit Partners Ltd

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Role Description

This is a full-time role for a Help Desk Support Engineer. As a Help Desk Support Engineer, your day-to-day tasks will involve technical support, troubleshooting, and providing assistance to end-users across their Telecoms and IT technology stacks.

You will also be responsible for assisting the installation engineers with pre and post installation support. This may include programming routers, and handsets as well as basic user and routing configuration on systems.

This is a hybrid role split between their office in Huddersfield and working from home, so living within a commutable distance is essential.

Essential Skills and Experience

Previous proven experience within a Telecoms or IT support role or related MSP support experience.
Knowledge of key systems such as 8x8 and 3CX.
Experience in dealing with different types of internet connectivity such as leased lines, FTTP and SOGEA.
Excellent communication and problem-solving skills
A keen interest in technology and a desire to learn and progress
Adaptability and flexibility
Loyal and enthusiastic team player
Proactive with a desire to learn and develop new skills
Excellent customer service skills and an ability to communicate professionally with colleagues and customers
1st/2nd line IT support experience with exposure to Windows OS troubleshooting, networking and firewalls, with the ability to carry out change requests
Experience using Microsoft Dynamics 365
Familiarity with Microsoft 365 administration (Exchange Online, SharePoint, Teams, Intune)
Experience supporting remote users and managing endpoints through RMM tools or remote desktop solutions

What they can offer you