IT Support Engineer

Catch Resource Management Ltd.; Cambridgeshire and Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

Catch Resource Management Ltd. is seeking an IT Support Engineer for our Cambridgeshire client, joining a fast-paced global IT team. This 6-month Fixed Term Contract role focuses on 1st and 2nd line desktop support, AD/M365 administration and proactive IT service delivery.

You will work with SCCM, PowerShell and ITIL-aligned processes to resolve issues, support the digital transformation programme, and ensure high availability of business systems across the organisation.

Qualifications

• Experience providing 1st/2nd line IT support in a fast-paced environment.
• Strong knowledge of Active Directory and Microsoft 365.
• Experience with SCCM and PowerShell scripting.
• ITIL experience desirable and a willingness to work flexible hours.

Responsibilities

• Record and resolve service desk queries following standard procedures.
• Set up PC hardware and software using departmental procedures.
• Provide call coverage of the service desk and out-of-hours support as required.
• Monitor and update the Global Service Desk ITSM system.
• Escalate tickets to Senior Analyst where necessary.
• Work closely with Engineering and Implementation Teams.
• Resolve network and systems issues affecting business systems.
• Raise incident notifications and restore services.

Skills

Active Directory

Windows OS

M365

ITSM tools

SCCM

PowerShell

ITIL

Communication skills

Networking basics

DNS/DHCP

Tools

ITSM tools

Job description

IT Support Engineer– Service Desk, Help Desk, IT Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, Hardware Installation, SCCM, Active Directory, PowerShell, Windows 10, Group Policy, ITIL, Exchange online, O365, Layer 2, Networking, firewalls, router, switch, windows server, hyper-v, vmware, veaam, WAN, DNS, TCP/IP, DHCP.

Our prestigious Cambridgeshire based client is seeking to add to their in house, global IT Support team by hiring an IT Support Engineer. You will be working within a fast paced, global organisation who are due to embark on a significant digital transformation programme. The role is responsible for performing a variety of IT Support tasks.

The role is being offered on an initial 6-month Fixed Term Contract with a view to making the role permanent next year.

Responsibilities:

• Record and sole service desk queries following standard procedure
• Using departmental procedures, set-up of PC hardware and software
• Call coverage of the service desk and out of hours support as required
• Monitor and update the Global Service Desk ITSM system
• Escalation of tickets to Senior Analyst where necessary
• Work closely with Engineering and Implementation Teams
• Resolve network and systems issues affecting business systems
• Raise incident notifications and restore services

Key Skills & Experience:

• Strong knowledge of Active Directory, user account administration and permissions management
• Windows operating systems and M365 applications
• Experience working with ITSM tools
• SCCM and PowerShell scripting
• ITIL experience highly desirable
• Experience maintaining high service levels and working in a high availability environment
• Ability to prioritise competing demands and manage multiple support requests.
• Willing to work in an environment where it may be necessary (from time to time) to work flexibly or additional hours depending on the reasonable demands of the Company.
• Industry certifications such as CompTIA A+, Network+, ITIL and Microsoft certifications would be advantageous.
• Excellent communication skills

Location: Cambridgeshire