Senior IT Service Desk Specialist (24/7 Support)

Elht; Lancaster; Sur place; GBP 28 000 - 31 000; Plein temps

Résumé du poste

OneLancashire and University Hospitals of Morecambe Bay NHS Foundation Trust is seeking an IT Service Desk Analyst to provide first and second line technical support. The role involves incident management, handling service requests, and supporting staff across multiple sites, including remote users.

Training, knowledge base updates, and problem management assistance are included in the duties. The post is a full-time position, based at Royal Lancaster Infirmary, with a 37.5-hour week and a

Qualifications

• 1 year Service Desk Experience
• 2 years Customer Service Experience
• Knowledge of NHS systems and processes

Responsabilités

• Provide first and second line technical support with first-time-fix resolution
• Training new starters
• Supporting Service Delivery management with problem management
• Updating knowledge bases and articles
• Providing first time fix process documents for Service Desk

Connaissances

Service Desk Experience

Customer Service Experience

NHS systems knowledge

Outils

ITIL knowledge

Description du poste

OneLancashire and University Hospitals of Morecambe Bay NHS Foundation Trust is seeking an IT Service Desk Analyst to provide first and second line technical support. The role involves incident management, handling service requests, and supporting staff across multiple sites, including remote users.

Training, knowledge base updates, and problem management assistance are included in the duties. The post is a full-time position, based at Royal Lancaster Infirmary, with a 37.5-hour week and a