IT Service Desk Analyst - Frontline Support

West London NHS Trust; Greater London; On-site; GBP 29,000 - 35,000; Full time

Job summary

West London NHS Trust is seeking a Contact Centre Analyst to act as the first point of contact for IT incidents and service requests from colleagues across the Trust. You will log, diagnose, and resolve issues wherever possible to maintain smooth operations.

The role covers Fixed and Mobile Support Services, assisting staff with hardware, software, telephony, and mobile queries. Strong communication and a proactive problem-solving approach are essential for delivering excellent user support.

Qualifications

• Strong communication skills and a proactive approach to problem-solving.
• Experience providing first-line IT support is desirable.
• Ability to log, diagnose and escalate incidents as needed.

Responsibilities

• Act as first point of contact for IT incidents and service requests.
• Log, diagnose, and resolve issues where possible.
• Escalate complex incidents to appropriate teams.
• Support Fixed and Mobile Support Services for staff.

Skills

Strong communication skills

Job description

West London NHS Trust is seeking a Contact Centre Analyst to act as the first point of contact for IT incidents and service requests from colleagues across the Trust. You will log, diagnose, and resolve issues wherever possible to maintain smooth operations.

The role covers Fixed and Mobile Support Services, assisting staff with hardware, software, telephony, and mobile queries. Strong communication and a proactive problem-solving approach are essential for delivering excellent user support.