Service Desk Analyst: Hybrid NHS IT Support

NHS Midlands and Lancashire; Oldbury; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is seeking a Service Desk Analyst to provide first line IT support across the Midlands and Lancashire region. The role combines onsite and home-based work with a Birmingham base, supporting NHS organisations and other public bodies.

You will log calls, perform initial troubleshooting and escalate complex issues. The successful candidate will be customer-focused, able to work under pressure, and willing to participate in flexible

Qualifications

• Strong communication skills and ability to act as first point of contact for users.
• Experience in logging and triaging service desk calls, providing initial troubleshooting.
• Desirable: experience working on a Service Desk and using service management tools.

Responsibilities

• Log and resolve 1st line IT support requests.
• Provide initial troubleshooting and route complex issues to appropriate teams.
• Support NHS MLCSU clients across Midlands and Lancashire geography.

Skills

Communication skills

1st line support

Service desk

Service management tools

Tools

Service management tools

Job description

NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is seeking a Service Desk Analyst to provide first line IT support across the Midlands and Lancashire region. The role combines onsite and home-based work with a Birmingham base, supporting NHS organisations and other public bodies.

You will log calls, perform initial troubleshooting and escalate complex issues. The successful candidate will be customer-focused, able to work under pressure, and willing to participate in flexible