IT Service Desk Technician — 24/7 Support & First-Call Fix

Sfh Tr; Stanton Hill; On-site; GBP 22,000 - 32,000; Full time

Job summary

Sherwood Forest Hospitals NHS Foundation Trust is seeking a proactive Service Desk Technician to be the first point of contact for IT incidents and service requests. You will perform remote troubleshooting to resolve issues and contribute to high customer satisfaction while meeting service levels.

The role requires working in a NHS digital environment with an on-call rota to ensure 24/7 support for NHIS-supported organisations. Prior IT support experience and strong communication are essential.

Qualifications

• Experience supporting a large user base.
• Excellent communication and time management skills.
• Supervisory skills and customer service experience.
• Familiarity with an IT support environment.
• Knowledge of various database languages.

Responsibilities

• Provide first point of contact for IT incidents and service requests.
• Perform remote troubleshooting and issue resolution.
• Maintain service levels and customer satisfaction.
• Participate in on-call rota for 24/7 support.

Skills

IT support

Customer service

Communication

Time management

Supervisory skills

Database languages

Education

Computing or business qualification or equivalent experience

ECDL or equivalent

ITIL qualification

Tools

Microsoft Office

NT Server Admin

Microsoft Exchange

Job description

Sherwood Forest Hospitals NHS Foundation Trust is seeking a proactive Service Desk Technician to be the first point of contact for IT incidents and service requests. You will perform remote troubleshooting to resolve issues and contribute to high customer satisfaction while meeting service levels.

The role requires working in a NHS digital environment with an on-call rota to ensure 24/7 support for NHIS-supported organisations. Prior IT support experience and strong communication are essential.