IT Service Desk Specialist – Frontline User Support

Places for People; Preston; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Pension with matched contributions up 

Excellent holiday package – up to 35 d

Cashback plan for healthcare costs – £

Job summary

Places for People is seeking an IT Service Desk professional to join our Service Management team in Preston. You will provide technical support to end users over the phone, online or face to face, and resolve IT issues while adhering to security policies to protect data.

You will document incidents, liaise with stakeholders at various levels, and support continuous service improvements. Shift options include 8am–4pm or 9am–5pm, with a mandatory DBS check as part of our safeguarding commitments.

Qualifications

• Experience in a Service Desk role or similar support function.
• Proficient with Microsoft 365 applications and collaboration tools.
• Excellent communication and ability to work with diverse stakeholders.
• Ability to follow security policies and protect data.
• Willingness to liaise with teams across the business and document incidents.

Responsibilities

• Provide technical support to end users by phone, online or face to face.
• Resolve IT issues and ensure timely incident resolution.
• Adhere to policies and security procedures to maintain compliance.
• Maintain clear incident and solution documentation for knowledge sharing.

Skills

Service Desk experience

MS Office 365

Communication skills

Stakeholder liaison

IT knowledge

Tools

Jira Service Management

ServiceNow

ManageEngine

Microsoft Intune

Microsoft Entra ID

Active Directory

Job description

Places for People is seeking an IT Service Desk professional to join our Service Management team in Preston. You will provide technical support to end users over the phone, online or face to face, and resolve IT issues while adhering to security policies to protect data.

You will document incidents, liaise with stakeholders at various levels, and support continuous service improvements. Shift options include 8am–4pm or 9am–5pm, with a mandatory DBS check as part of our safeguarding commitments.