Senior IT Service Desk Specialist | 1st-3rd Line Support

Confidential; England; Vor Ort; GBP 27.000 - 32.000; Vollzeit

Zusammenfassung

We are seeking an IT Service Desk Specialist to deliver high levels of service across client businesses. You will be the first point of contact for internal IT queries, capture details in tickets, and strive for timely outcomes via our ITSM tool, phone or in person.

The role involves 1st line support (40%) and 2nd/3rd line support (60%), handling hardware requests, SharePoint, M365, Entra, Intune, and IT projects.

Qualifikationen

• GNVQ/NVQ Level 2 qualification or equivalent.
• 6 GCSE/O level passes including English and Math.
• CompTIA A+ certification.
• CompTIA Security+ certification.
• MCSA Windows 11 certification.
• Full UK Driving Licence.
• Ability to pass DBS checks.

Aufgaben

• Be an escalation point to IT Support Technicians and other IT colleagues.
• Providing 2nd/3rd line IT Support across client businesses.
• Managing tasks and projects per IT Management direction.
• Answering inbound calls and recording IT issues with outcomes and timestamps.
• Monitoring, maintenance, and improvements of servers and systems.
• Administration of SharePoint, M365, Entra, Intune.
• Contributing to Halo ITSM platform enhancements and IT projects.
• Travel to remote sites on a rota with colleagues.

Kenntnisse

Communication

Time management

Customer service

Team player

Proactive attitude

Ausbildung

GNVQ/NVQ Level 2 or equivalent

GCSE/O level passes including English and Math

CompTIA A+

CompTIA Security+

MCSA: Windows 11

Full UK Driving Licence

DBS checks

Tools

Halo ITSM

Jobbeschreibung

We are seeking an IT Service Desk Specialist to deliver high levels of service across client businesses. You will be the first point of contact for internal IT queries, capture details in tickets, and strive for timely outcomes via our ITSM tool, phone or in person.

The role involves 1st line support (40%) and 2nd/3rd line support (60%), handling hardware requests, SharePoint, M365, Entra, Intune, and IT projects.