Service Desk Engineer

Focus IT Recruitment; Hounslow; On-site; GBP 30,000 - 45,000; Full time

Job summary

An established IT Managed Services Provider in England is seeking a Service Desk Engineer. In this dynamic team, you will expand your technical skills while providing 1st, 2nd, and 3rd line support. Your responsibilities include managing support incidents, timely resolution of calls, and maintaining customer communication. Ideal candidates will have over 5 years of experience with Windows, Networking, and various certifications. Join a collaborative environment that values your growth!

Qualifications

• 5+ years of commercial experience in support engineering.
• Excellent knowledge of Windows, Networking, and some Mac exposure.
• Strong knowledge of Windows Server Maintenance, upgrades, and installations.

Responsibilities

• Handle incoming technical support incidents and requests.
• Manage personal call queue, ensuring timely resolution.
• Provide updates and maintain ongoing customer communication.
• Resolve calls from simple password resets to complex server queries.

Skills

Windows

Networking

Mac OSX

Server 2003/2008/2012

Exchange 2007/2010

Active Directory

Networking Protocols

Education

CompTIA

MCP

MCA

MTA

MCSA

MCSE

CCENT

CCT

CCNA

CCNP

Job description

Focus IT has the pleasure with working alongside this well established IT Managed Services Provider.

Our client is hiring a Service Desk Engineer to work across 1st, 2nd and 3rd line Support. This a small and dynamic team where you will continue to develop your technical skills.

You will handle incoming technical support incidents, requests and changes.

Management of personal call queue, ensuring calls are closed in a timely fashion.

Provide updates and ensure ongoing customer communication is maintained.

Resolution of calls ranging from simple password resets to complex server queries.

You will be an experienced Support Engineer with 5 or more years’ commercial experience with excellent knowledge of Windows, Networking and some Mac exposure.

Typical skills required are Server 2003/ 2008/ 2012, MAC OSX , Exchange 2007/ 2010, Active Directory, Networking Protocols and Microsoft Operating Systems. You are required to have strong commercial knowledge of Windows Server Maintenance, upgrades and Installations.

You will ideally have any certs or working towards CompTIA, MCP, MCA, MTA, MCSA, MCSE, CCENT, CCT, CCNA or CCNP

Any experience working in a Managed Service environment would be great!

Role can be known as a Service Desk Engineer, Service Desk Analyst, MSP Service Desk,

2 nd Line Support Engineer, Managed Service Provider Service Desk Analyst, Managed IT Service Engineer or Managed IT Services