IT Service Desk Engineer | 1st–3rd Line Support

IPRS Group; Claydon; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Employee Assistance Programme

25 days’ annual leave

Free Eye Tests

Free Flu-Vaccination

Job summary

IPRS Group in Claydon, Suffolk is seeking an IT Service Desk Specialist to deliver 1st to 3rd line support across our businesses. The role emphasizes SLA-driven ticket handling, on-site and remote assistance, and proactive IT improvements.

You will work with Windows 11, M365, SharePoint and Halo ITSM, supporting end users, documenting issues, and escalating as needed. A strong customer-service mindset and solid IT knowledge are essential.

Qualifications

• Minimum 5 years IT experience.
• Experience with Microsoft products and IT technologies.
• Ability to pass DBS checks and hold UK driving licence.

Responsibilities

• 1st–3rd line IT support across multiple businesses.
• Handle inbound IT requests via ticketing system, phone, or face-to-face.
• Escalate issues to IT Technicians when needed.

Skills

Communication skills

Time management

Teamwork

Professional conduct

Written and verbal comms

Education

GCSEs including English & Math

GNVQ/NVQ Level 2

CompTIA A+

CompTIA Security+

MCSA: Windows 11

Full UK Driving Licence

DBS Checks

Tools

Windows 11

SharePoint

M365

Entra

Intune

Halo ITSM

Job description

IPRS Group in Claydon, Suffolk is seeking an IT Service Desk Specialist to deliver 1st to 3rd line support across our businesses. The role emphasizes SLA-driven ticket handling, on-site and remote assistance, and proactive IT improvements.

You will work with Windows 11, M365, SharePoint and Halo ITSM, supporting end users, documenting issues, and escalating as needed. A strong customer-service mindset and solid IT knowledge are essential.