IT Service Desk Specialist — Impactful Frontline IT Support

Group Support Services; Lancashire; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Pension with matched contributions

35 days annual leave

Cashback for healthcare costs

Bonus scheme 2%

Training and development

Employee discounts

Job summary

Places for People is seeking an experienced Service Desk professional to provide first-line IT support across the business. You will handle incidents, liaise with stakeholders and ensure timely resolution while maintaining robust documentation.

The role requires knowledge of O365, Active Directory and ITSM tools such as Jira Service Management, ServiceNow and ManageEngine. A customer-focused mindset and strong communication are essential.

Qualifications

• Experience in a Service Desk role.
• Knowledge of MS products including O365.
• Experience with ITSM tools such as Jira Service Management, ServiceNow and ManageEngine.
• Experience with technologies such as Microsoft Intune, Microsoft Entra ID and Active Directory.
• Excellent communication skills and ability to liaise with stakeholders.

Responsibilities

• Provide technical support to end users by phone, online or in person.
• Resolve IT issues and maintain documentation of incidents and solutions.
• Adhere to security policies and protect sensitive data.

Skills

Communication

Stakeholder liaison

Customer service

O365

MS Office

Tools

Jira Service Management

ServiceNow

ManageEngine

Microsoft Intune

Microsoft Entra ID

Active Directory

Job description

Places for People is seeking an experienced Service Desk professional to provide first-line IT support across the business. You will handle incidents, liaise with stakeholders and ensure timely resolution while maintaining robust documentation.

The role requires knowledge of O365, Active Directory and ITSM tools such as Jira Service Management, ServiceNow and ManageEngine. A customer-focused mindset and strong communication are essential.