Senior IT Service Delivery & Vendor Management Lead

Norton Blake; Greater London; Hybrid; GBP 65,000; Full time

Job summary

A technology service provider is seeking an IT Service Delivery & Vendor Manager in London/Hybrid to oversee vendor relationships and ensure high-quality IT service delivery. The ideal candidate will have at least 10 years of experience in IT service operations, strong vendor management capabilities, and a deep understanding of ITIL practices. Responsibilities include leading performance reviews, managing incidents, and driving service improvements to meet business expectations. Competitive salary of £65,000 per annum is offered.

Qualifications

• 10+ years' experience managing technical IT service teams.
• Expert in ITIL and familiarity with COBIT and ISO27001.
• Experience in cloud and digital transformation understanding.

Responsibilities

• Manage vendor relationships and ensure contractual obligations.
• Lead performance reviews, monitor KPIs and SLAs.
• Promote continuous improvement of IT services.

Skills

Leadership in IT Service Operations

Commercial and vendor management

Knowledge of IT infrastructure and networks

ITIL principles understanding

Analytical and problem-solving skills

Excellent communication skills

Ability to manage multiple priorities

Job description

A technology service provider is seeking an IT Service Delivery & Vendor Manager in London/Hybrid to oversee vendor relationships and ensure high-quality IT service delivery. The ideal candidate will have at least 10 years of experience in IT service operations, strong vendor management capabilities, and a deep understanding of ITIL practices. Responsibilities include leading performance reviews, managing incidents, and driving service improvements to meet business expectations. Competitive salary of £65,000 per annum is offered.