Senior IT Operations & Application Support Engineer

Point72; Greater London; On-site; GBP 80,000 - 110,000; Full time

Benefits offered by this job

Private Medical and Dental Insurance

Parental and family leave policies

Volunteer opportunities

Affinity groups for diversity

Mental and physical wellness programs

Tuition assistance

Non-contributory pension

Job summary

Point72's Technology team is seeking an IT Operations Engineer specialized in application support for macro trading platforms in London. You will lead production support for critical trading applications, coordinate incident responses with front-office and technology teams, and drive improvements to reliability and performance.

You will mentor junior engineers, design onboarding processes, and implement automation to reduce manual tasks while maintaining high service levels in a fast-paced

Qualifications

• 5+ years of application support experience in financial services or similar fast-paced environments.
• Experience leading or mentoring in a team setting.
• Experience with front-office users and technology teams in fast-paced environments.

Responsibilities

• Lead support for macro trading applications and ensure timely incident resolution.
• Act as senior escalation point for complex incidents and communicate with stakeholders.
• Strengthen production stability by monitoring critical workflows and proactively addressing issues.
• Collaborate with front-office teams to translate issues into technology improvements.
• Design onboarding processes for macro-application users and coordinate access and readiness.
• Automate repeatable support tasks to reduce manual effort and speed responses.
• Maintain clear support procedures and knowledge materials for the team.
• Mentor engineers across experience levels and share incident management best practices.
• Review incident trends to identify root causes and reduce recurring problems.

Skills

5+ years of application support

SQL

Scripting language

Unix

Tools

SQL

Scripting language

Unix

Job description

Point72's Technology team is seeking an IT Operations Engineer specialized in application support for macro trading platforms in London. You will lead production support for critical trading applications, coordinate incident responses with front-office and technology teams, and drive improvements to reliability and performance.

You will mentor junior engineers, design onboarding processes, and implement automation to reduce manual tasks while maintaining high service levels in a fast-paced