IT Operations Engineer, Application Support

Point72; Greater London; On-site; GBP 80,000 - 110,000; Full time

Benefits offered by this job

Private Medical and Dental Insurance

Parental and family leave policies

Volunteer opportunities

Affinity groups for diversity

Mental and physical wellness programs

Tuition assistance

Non-contributory pension

Job summary

Point72's Technology team is seeking an IT Operations Engineer specialized in application support for macro trading platforms in London. You will lead production support for critical trading applications, coordinate incident responses with front-office and technology teams, and drive improvements to reliability and performance.

You will mentor junior engineers, design onboarding processes, and implement automation to reduce manual tasks while maintaining high service levels in a fast-paced

Qualifications

• 5+ years of application support experience in financial services or similar fast-paced environments.
• Experience leading or mentoring in a team setting.
• Experience with front-office users and technology teams in fast-paced environments.

Responsibilities

• Lead support for macro trading applications and ensure timely incident resolution.
• Act as senior escalation point for complex incidents and communicate with stakeholders.
• Strengthen production stability by monitoring critical workflows and proactively addressing issues.
• Collaborate with front-office teams to translate issues into technology improvements.
• Design onboarding processes for macro-application users and coordinate access and readiness.
• Automate repeatable support tasks to reduce manual effort and speed responses.
• Maintain clear support procedures and knowledge materials for the team.
• Mentor engineers across experience levels and share incident management best practices.
• Review incident trends to identify root causes and reduce recurring problems.

Skills

5+ years of application support

SQL

Scripting language

Unix

Tools

SQL

Scripting language

Unix

Job description

IT Operations Engineer, Application Support

IT Support | Software & System Engineering

Business

Point72

A Career with Point72’s Technology Team

As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.

As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.

What you’ll do

• Lead support for macro trading applications that help investment professionals operate efficiently across fast-moving markets
• Serve as a senior escalation point for complex incidents, driving timely resolution while keeping users and technology stakeholders informed
• Strengthen production stability by monitoring critical application workflows and identifying issues before they affect users
• Partner with front-office teams to understand trading needs and translate recurring issues into practical technology improvements
• Design and improve onboarding processes for macro application users, including setup, access coordination, and operational readiness
• Automate repeatable support activities to reduce manual effort, improve consistency, and accelerate response times
• Maintain clear support procedures and knowledge materials that help the broader team resolve issues effectively
• Mentor support engineers across experience levels, sharing domain knowledge and reinforcing effective incident management practices
• Review incident trends and service metrics to identify root causes, reduce recurring problems, and improve the user experience

What’s required

• 5+ years of application support experience in financial services, including production support for business-critical trading applications
• Prior experience in a team lead or senior role, including mentoring individuals with varying levels of experience
• Experience working professionally with front-office users and technology teams infast-paced environments
• Experience with SQL, at least one scripting language, and Unix-based environments
• Experience managing major outage communications and coordinating stakeholders through incident response
• Strong understanding of order management and execution workflows across the trade lifecycle
• Strong understanding of at least one asset class and familiarity with an additional asset class
• Proven ability to diagnose application issues, resolve client incidents, and sustain high-quality service in time-sensitive situations
• Commitment to the highest ethical standards

We take care of our people

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

• Private Medical and Dental Insurances
• Generous parental and family leave policies
• Volunteer opportunities
• Support for employee-led affinity groups representing women, people of colour and the LGBQT+ community
• Mental and physical wellness programmes
• Tuition assistance
• Non-contributory pension and more

About Point72

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.