Senior Production Support Engineer - Boutique Hedge Fund - Front Office Focus - London

Mondrian Alpha; Greater London; On-site; GBP 110,000 - 150,000; Full time

Job summary

Mondrian Alpha in London is seeking a senior Production Support Engineer to join its growing technology function. You will be a founding member of a new application support team, supporting front office and operations apps, with a mix of internal and third-party systems, and help establish best practices, logging standards, incident management processes and SLAs.

The successful candidate will have 5+ years in trading environments, strong working knowledge of trade lifecycle, PnL, risk and STP

Qualifications

• 5+ years of experience supporting applications in a trading environment.
• Genuine front office exposure and strong working knowledge of the trade lifecycle.
• Candidates must be able to discuss how a trade works, investigate PnL, risk and STP/booking issues, and converse confidently with traders and developers.
• Solid SQL skills, ability to read code and suggest small changes, experience with defined SLAs, response times and escalation policies.
• Experience across L2 and L3 support, monitoring, alerting and automation, with a focus on improving supportability.

Responsibilities

• Support front office and operations applications (largely internally developed, with some third-party systems).
• Help establish best practices, logging standards, incident management processes and SLAs for the team.

Skills

SQL skills

Trade lifecycle knowledge

Front office exposure

L2/L3 support

Monitoring and alerting

Job description

My client, a boutique hedge fund, is seeking a senior Production Support Engineer to join their growing technology function in London.

The successful candidate will be a founding member of a newly formed application support team, working alongside one other to build the function from the ground up. This is a broad, hands-on role supporting front office and operations applications - largely internally developed, with some third-party systems - while helping to establish the best practices, logging standards, incident management processes and SLAs that will underpin the team long term.

The ideal candidate will have 5+ years' experience supporting applications in a trading environment, with genuine front office exposure and a strong working knowledge of the trade lifecycle and the products being supported. Candidates must be able to speak confidently to how a trade works, investigate PnL, risk and STP/booking issues, and hold their own in conversations with traders and developers alike.

Candidates should have solid SQL skills, the ability to read code and suggest small changes, and a proven track record working to defined SLAs, response times and escalation policies. Experience across L2 and L3 support, monitoring, alerting and automation is essential, as is a genuine interest in improving supportability rather than simply clearing tickets.

My client offers a highly competitive compensation package, including a strong base salary and market-leading bonus potential, alongside excellent benefits and the opportunity to shape a brand-new function within a high-performing firm. The role is based onsite in their central London office four days per week.