Infrastructure Engineer

Academic Key; Addlestone, London Borough of Richmond upon Thames; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days paid holiday

Job summary

Emplyfy in Addlestone, United Kingdom, invites an experienced Infrastructure Engineer to join our IT services team. The role combines remote support with customer-site work, tackling infrastructure, Windows servers, Azure, cybersecurity, and 365 services to keep client environments secure and efficient.

You will diagnose faults, manage incidents, deploy hardware and software, document work, and liaise with external providers.

Qualifications

• 5+ years in a relevant IT role.
• Cyber Essentials and GDPR security implementation (mandatory).
• Microsoft 365 core services (including Email, SharePoint, Teams and OneDrive).
• Intune and RMM platforms usage.
• Network infrastructure and connectivity (routers, switches, DHCP, DNS, TCP/IP, VLANs, firewalls).
• Windows Server 2016/2019/2022 with GPO and security configuration.
• Azure administration and system implementations.
• Windows 10/11 and Mac familiarity.
• Client builds, imaging and deployment.
• Strong written and verbal communication with a customer-service mindset.
• Analytical and troubleshooting skills, ability to work independently.

Responsibilities

• Provide technical assistance to customers and act as a reliable point of contact.
• Attend customer locations to diagnose faults and perform repairs.
• Manage incidents and requests through the ticketing system.
• Provide timely updates and ensure service levels are met.
• Escalate critical problems to management when appropriate.
• Review workload daily and take ownership of actions.
• Monitor client infrastructure to stay operational and meet business needs.
• Deploy, test, maintain and troubleshoot hardware/software.
• Document work and maintain service tickets.
• Take ownership of urgent incidents, remotely or on-site.

Skills

Cyber Essentials

GDPR security

Microsoft 365

Intune

RMM platforms

Network infrastructure

Windows Server 2016/2019/2022

Azure administration

Windows 10/11

Mac

Documentation

Customer service

Troubleshooting

Tools

Intune

RMM platforms

Ticketing system

Job description

Emplyfy · Addlestone, Richmond upon Thames, United Kingdom

Abroad

Experienced fulltime permanent

Infrastructure Engineer

Join an established technology organisation providing managed IT services to some of the market's most recognised companies. Our client is looking for an experienced Infrastructure Engineer to support customer environments across a varied and hands‑on technical role. The successful candidate will combine remote support with regular customer‑site activity, working across infrastructure, Microsoft technologies, hardware, software and security.

• Provide technical assistance to customers and act as a reliable point of contact.
• Attend customer locations to diagnose faults, carry out repairs and complete scheduled maintenance.
• Manage support incidents and requests through the company's ticketing system.
• Provide customers with timely updates and ensure agreed service levels are maintained.
• Escalate critical technical problems to Management when appropriate.
• Review workload and priorities each day and take ownership of required actions.
• Monitor customer infrastructure and system environments to ensure they remain operational and meet business requirements.
• Deploy, test, maintain and troubleshoot hardware and software.
• Accurately document technical work and maintain up-to-date service tickets.
• Take ownership of urgent incidents, whether handled remotely or at a customer site.

You will need at least 5 years' experience in a relevant IT role.

• Cyber Essentials and GDPR security implementation (mandatory)
• Microsoft 365 and its core services, including Email, SharePoint, Teams and OneDrive (mandatory)
• Intune, RMM platforms and telephone/communications systems.
• Network infrastructure and connectivity, including routers, switches, APs, DHCP, DNS, TCP/IP, VLANs and firewalls.
• Working collaboratively with external suppliers and technical service providers.
• IT processes, procedures and industry best practices.
• Windows Server 2016, 2019 and 2022, including Group Policy and security configuration.
• Azure administration and system implementations.
• Windows 10, Windows 11 and Mac.
• Client builds, imaging and deployment.
• Excellent written and verbal communication with a strong customer-service mindset.
• Strong analytical and troubleshooting skills and the ability to work independently.

• £30,000 - £40,000 per annum depending on experience.
• 40 days' paid holiday annually.