Senior Infrastructure Engineer — Hybrid IT & Security

Emplyfy; Chalfont St Giles; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary £30k–£40k per annum

40 days holiday

Job summary

Emplyfy in the United Kingdom is seeking an experienced Infrastructure Engineer to support customer environments across a varied, hands-on role, combining remote assistance with regular customer-site activity.

You will work across Microsoft technologies, hardware, software and security, manage incidents, document work, and ensure service levels are met; travel to client sites as required.

Qualifications

• 5+ years in a relevant IT role.

Responsibilities

• Provide technical assistance to customers and act as a reliable point of contact.
• Attend customer locations to diagnose faults, carry out repairs and complete scheduled maintenance.
• Manage support incidents and requests through the company's ticketing system.
• Provide customers with timely updates and ensure agreed service levels are maintained.
• Escalate critical technical problems to Management when appropriate.
• Review workload and priorities each day and take ownership of required actions.
• Monitor customer infrastructure and system environments to ensure they remain operational and meet business requirements.
• Deploy, test, maintain and troubleshoot hardware and software.
• Accurately document technical work and maintain up-to-date service tickets.
• Take ownership of urgent incidents, whether handled remotely or at a customer site.

Skills

Cyber Essentials

GDPR security

Microsoft 365

Azure administration

Windows Server

Windows 10/11

Mac support

IT incident management

Customer service mindset

Troubleshooting

Tools

Intune

RMM platforms

Telephony systems

Job description

Emplyfy in the United Kingdom is seeking an experienced Infrastructure Engineer to support customer environments across a varied, hands-on role, combining remote assistance with regular customer-site activity.

You will work across Microsoft technologies, hardware, software and security, manage incidents, document work, and ensure service levels are met; travel to client sites as required.