Senior Infrastructure Engineer - Remote & On-Site Support

Emplyfy; South Nutfield; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

£30,000 - £40,000 per annum depending

40 days' paid holiday annually

Job summary

Emplyfy is seeking an experienced Infrastructure Engineer to support customer environments across a hands-on technical role. The position combines remote support with regular customer-site activity, covering infrastructure, Microsoft technologies, hardware, software and security.

You will diagnose faults, perform maintenance, manage incidents, and liaise with external suppliers to ensure service levels are met. Strong communication and problem-solving skills are essential.

Qualifications

• Minimum 5 years in a relevant IT role.
• Cyber Essentials and GDPR security implementation (mandatory).
• Microsoft 365 core services including Email, SharePoint, Teams and OneDrive (mandatory).
• Intune, RMM platforms and telecom systems.
• Network infrastructure and connectivity (routers, switches, APs, DHCP, DNS, TCP/IP, VLANs, firewalls).
• Collaboration with external suppliers and technical service providers.
• IT processes, procedures and industry best practices.
• Windows Server 2016/2017/2022 including Group Policy.
• Azure administration and system implementations.
• Windows 10/11 and macOS.
• Client builds, imaging and deployment.
• Excellent written and verbal communication with a customer-service mindset.
• Strong analytical and troubleshooting skills and ability to work independently.

Responsibilities

• Provide technical assistance to customers and act as a reliable point of contact.
• Attend customer locations to diagnose faults, carry out repairs and complete scheduled maintenance.
• Manage support incidents and requests through the company’s ticketing system.
• Provide customers with timely updates and ensure agreed service levels are maintained.
• Escalate critical technical problems to Management when appropriate.
• Review workload and priorities each day and take ownership of required actions.
• Monitor customer infrastructure and system environments to ensure they remain operational and meet business requirements.
• Deploy, test, maintain and troubleshoot hardware and software.
• Accurately document technical work and maintain up-to-date service tickets.
• Take ownership of urgent incidents, whether handled remotely or at a customer site.

Skills

Customer service mindset

Analytical thinking

Troubleshooting

Independent working

Communication

Tools

Microsoft 365

Intune

RMM platforms

Job description

Emplyfy is seeking an experienced Infrastructure Engineer to support customer environments across a hands-on technical role. The position combines remote support with regular customer-site activity, covering infrastructure, Microsoft technologies, hardware, software and security.

You will diagnose faults, perform maintenance, manage incidents, and liaise with external suppliers to ensure service levels are met. Strong communication and problem-solving skills are essential.