Experienced Infrastructure Engineer - Hybrid IT & Security

Emplyfy; Stratford-upon-Avon; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days' paid holiday

Job summary

Emplyfy is seeking an experienced Infrastructure Engineer to support customer environments across distributed IT infrastructure. The role combines remote assistance with hands-on customer-site activity, covering Microsoft 365, Azure, network and security components.

You will diagnose faults, manage incidents via tickets, maintain service levels, and collaborate with external providers. A strong customer-service mindset and independent working style are essential.

Qualifications

• At least 5 years' experience in a relevant IT role with hands-on infrastructure background.
• Cyber Essentials and GDPR security implementation (mandatory).
• Microsoft 365 core services experience: Email, SharePoint, Teams, OneDrive (mandatory).
• Intune, RMM platforms and telecoms systems experience.
• Network infrastructure knowledge: routers, switches, DHCP, DNS, TCP/IP, VLANs, firewalls.
• Work with external suppliers and technical service providers.
• Windows Server 2016/2017/2022; Group Policy and security configuration.
• Azure administration and system implementations.
• Windows 10/11 and Mac familiarity.
• Client builds, imaging and deployment.
• Strong communication and customer-service mindset.
• Strong analytical and troubleshooting abilities; able to work independently.

Responsibilities

• Provide technical assistance to customers and act as a reliable point of contact.
• Attend customer locations to diagnose faults, carry out repairs and complete scheduled maintenance.
• Manage support incidents and requests through the company's ticketing system.
• Provide customers with timely updates and ensure agreed service levels are maintained.
• Escalate critical technical problems to Management when appropriate.
• Review workload and priorities each day and take ownership of required actions.
• Monitor customer infrastructure and system environments to ensure they remain operational and meet business requirements.
• Deploy, test, maintain and troubleshoot hardware and software.
• Accurately document technical work and maintain up-to-date service tickets.
• Take ownership of urgent incidents, whether handled remotely or at a customer site.

Skills

Customer service mindset

Analytical troubleshooting

Independent work

Tools

Microsoft 365

Intune

RMM

Azure

Windows Server

Group Policy

DNS

Firewall

Job description

Emplyfy is seeking an experienced Infrastructure Engineer to support customer environments across distributed IT infrastructure. The role combines remote assistance with hands-on customer-site activity, covering Microsoft 365, Azure, network and security components.

You will diagnose faults, manage incidents via tickets, maintain service levels, and collaborate with external providers. A strong customer-service mindset and independent working style are essential.