Senior II DevOps Engineer

Bottomline Technologies, Inc.; Reading; Hybrid; GBP 85,000 - 110,000; Full time

Job summary

Bottomline Technologies, Inc. seeks an experienced Senior SaaS Platform Operations Engineer to join the UK-based team in Theale.

You will own operation, support and improvement of cloud-based SaaS platforms, ensuring availability, security and scalability across production environments. The role spans Platform Operations, DevOps and Application Support, requiring strong Azure expertise, automation mindset, and collaboration with global Engineering and Support teams.

Qualifications

• Extensive Azure/cloud operations experience in production SaaS environments.
• Strong troubleshooting and root-cause analysis across apps, infra and auth services.
• Experience deploying and supporting distributed, cloud-native applications.
• Proficient in automation, scripting (PowerShell, Bash, Python) and IaC (Terraform/Bicep).
• Familiarity with CI/CD tooling (Jenkins, GitHub Actions) and monitoring dashboards (Grafana, Azure Monitor).
• Experience with SQL Server and PostgreSQL in production.
• Knowledge of security, audits and compliance in cloud platforms.

Responsibilities

• Monitor production SaaS platforms for availability, performance and security.
• Lead incident response, investigate deployment and authentication issues including SSO incidents.
• Manage deployments, config changes and release activities.
• Develop and maintain runbooks, recovery procedures and SOPs.
• Enhance monitoring/alerting and drive automation to reduce manual effort.
• Collaborate with Engineering/DevOps to improve resilience and release quality.
• Provide operational reporting and identify ongoing improvement opportunities.
• Support audit, compliance and security activities across the platform estate.
• Participate in on-call rota and incident recovery activities.
• Support regulated environments and integration with auth services.

Skills

Communication

Stakeholder management

Problem solving

Root-cause analysis

Scripting

Tools

Docker

Kubernetes

Helm

Terraform

Bicep

Jenkins

GitHub Actions

Azure Monitor

AKS

App Services

SQL Server

PostgreSQL

Linux

Windows

Job description

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

Role

We are looking for aSenior SaaS Platform Operations Engineer to join our team in Theale.

This is a hands-on role responsible for the operation, support and continuous improvement of our cloud-based SaaS platforms. Working as part of the UK Platform Operations team, you will be responsible for platform availability, incident management, application deployments, monitoring, automation and technical troubleshooting across our production environments.

This role sits at the intersection of Platform Operations, DevOps and Application Support, requiring someone who can support both operational activities and complex technical investigations. You will work closely with global Engineering, DevOps and Support teams to deliver secure, scalable and highly available services.

The ideal candidate will have strong Azure and cloud operations experience, a passion for automation, and the ability to troubleshoot issues across applications, infrastructure, databases and authentication services.

How You'll Contribute

• Monitor and support production SaaS platforms to ensure availability, performance and reliability.
• Investigate and resolve platform, deployment, application and authentication issues, including SSO-related incidents.
• Execute and support application deployments, configuration changes and release activities.
• Create, maintain and improve operational runbooks, recovery procedures and standard operating processes.
• Configure and optimise monitoring and alerting to improve incident detection and response.
• Drive automation initiatives to reduce manual effort and improve operational efficiency.
• Collaborate with Engineering and DevOps teams to improve platform resilience and release quality.
• Produce availability and operational reporting, identifying opportunities for continuous improvement.
• Support audit, compliance and security activities across the platform estate.
• Participate in an out-of-hours on-call rota and support incident recovery activities.
• Experience supporting cloud-hosted SaaS applications in a production environment.
• Strong Microsoft Azure experience, including services such as AKS, App Services, Networking, Storage, Key Vault, Azure Monitor and ACR.
• Experience troubleshooting distributed applications, cloud infrastructure and deployment pipelines.
• Linux and Windows administration experience.
• Experience working with SQL Server and PostgreSQL.
• Experience with Docker, Kubernetes and Helm.
• Scripting and automation experience using PowerShell, Bash or Python.
• Experience with Infrastructure as Code tools such as Terraform or Bicep.
• Experience configuring monitoring and alerting tools such as Grafana, Elastic or Azure Monitor.
• Strong troubleshooting, debugging and root-cause analysis skills.
• Experience supporting APIs, integrations and authentication technologies, including SSO.
• Ability to create and maintain operational procedures and runbooks.
• Excellent communication and stakeholder management skills.
• Experience with C#/.NET applications.
• Experience with Jenkins, GitHub Actions or other CI/CD tooling.
• Experience with Web Application Firewalls (WAF).
• Experience supporting regulated environments, audits and compliance initiatives.
• Familiarity with Azure OpenAI, RAG or other AI-powered engineering tools.
• Experience using GitHub Copilot or similar AI-assisted development tools.

What Success Looks Like

• Highly available, secure and reliable SaaS platforms.
• Fast and effective incident response and recovery.
• Improved automation and reduced operational overhead.
• Strong collaboration across Operations, Engineering and Support teams.
• Well-documented, repeatable operational processes.
• Continuous improvement in platform reliability, scalability and customer experience.

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.