Senior SaaS Platform Operations Engineer

Bottomline Technologies, Inc.; Reading; Hybrid; GBP 85,000 - 110,000; Full time

Job summary

Bottomline Technologies, Inc. seeks an experienced Senior SaaS Platform Operations Engineer to join the UK-based team in Theale.

You will own operation, support and improvement of cloud-based SaaS platforms, ensuring availability, security and scalability across production environments. The role spans Platform Operations, DevOps and Application Support, requiring strong Azure expertise, automation mindset, and collaboration with global Engineering and Support teams.

Qualifications

• Extensive Azure/cloud operations experience in production SaaS environments.
• Strong troubleshooting and root-cause analysis across apps, infra and auth services.
• Experience deploying and supporting distributed, cloud-native applications.
• Proficient in automation, scripting (PowerShell, Bash, Python) and IaC (Terraform/Bicep).
• Familiarity with CI/CD tooling (Jenkins, GitHub Actions) and monitoring dashboards (Grafana, Azure Monitor).
• Experience with SQL Server and PostgreSQL in production.
• Knowledge of security, audits and compliance in cloud platforms.

Responsibilities

• Monitor production SaaS platforms for availability, performance and security.
• Lead incident response, investigate deployment and authentication issues including SSO incidents.
• Manage deployments, config changes and release activities.
• Develop and maintain runbooks, recovery procedures and SOPs.
• Enhance monitoring/alerting and drive automation to reduce manual effort.
• Collaborate with Engineering/DevOps to improve resilience and release quality.
• Provide operational reporting and identify ongoing improvement opportunities.
• Support audit, compliance and security activities across the platform estate.
• Participate in on-call rota and incident recovery activities.
• Support regulated environments and integration with auth services.

Skills

Communication

Stakeholder management

Problem solving

Root-cause analysis

Scripting

Tools

Docker

Kubernetes

Helm

Terraform

Bicep

Jenkins

GitHub Actions

Azure Monitor

AKS

App Services

SQL Server

PostgreSQL

Linux

Windows

Job description

Bottomline Technologies, Inc. seeks an experienced Senior SaaS Platform Operations Engineer to join the UK-based team in Theale.

You will own operation, support and improvement of cloud-based SaaS platforms, ensuring availability, security and scalability across production environments. The role spans Platform Operations, DevOps and Application Support, requiring strong Azure expertise, automation mindset, and collaboration with global Engineering and Support teams.