Housing Assistant

WMJobs; Pershore; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Excellent pension scheme with employer

Generous annual leave

Training and development

Onsite nursery

Cycle to Work

Job summary

Wychavon District Council is seeking a Housing Assistant to support the Private Sector Housing Team across the district. The role is permanent, 37 hours per week, with duties spanning customer enquiries, administration and reporting.

You will work across Housing Options, Private Sector Housing and Strategic Housing, maintaining essential systems and assisting in the delivery of housing services. The successful candidate will have GCSEs in Maths and English, strong customer focus, and proficiency

Qualifications

• GCSE Maths and English at Grade C or above (or equivalent)
• Strong customer focus and ability to adapt communication to the customer’s needs
• Proficient with Microsoft programmes (Outlook, Word, Excel, Teams, SharePoint)
• Assist Housing Options, Private Sector Housing or Strategic Housing teams with administrative duties
• Maintain the computerised Housing Service systems and keep information up to date
• Provide housing information via telephone, email, web forms, in person or home visits

Responsibilities

• Support the Private Sector Housing Team and Housing Options in daily tasks
• Maintain and use the Housing Service computerised systems
• Prepare reports and monitor service delivery and performance quarterly
• Submit government returns on the DELTA portal
• Attend council and agency meetings as required
• Raise purchase orders and invoices for services and payments
• Monitor sundry debtor accounts and ensure effective use of council funds
• Travel to rural locations around the district as required

Skills

Customer service

Communication

Administrative duties

Travel flexibility

Education

GCSEs in Maths and English (Grade C+)

Tools

Microsoft Word

Microsoft Excel

Outlook

Teams

SharePoint

Job description

Malvern Hills and Wychavon District Councils, Housing Assistant, 37 hours per week, Permanent, £27,709 - £29,542 per annum (depending on skills and experience)

This is an exciting opportunity to join the Shared Housing Service working for both Wychavon and Malvern Hills District Council/s as a Housing Assistant, supporting the Private Sector Housing Team. This role is a permanent role, 37 hours working from Monday through to Friday.

The successful candidate will need to be able to work independently in a fast-paced environment dealing with customer enquiries and liaising with external agencies.

The ability to use all Microsoft packages would be advantageous.

About You

• Hold a GCSE in Maths and English at Grade C or above (or equivalent qualification)
• Have a strong customer focus and be able to adapt their behaviour to communicate with the customer in a way that suits the customer’s needs
• Be able to use Microsoft programmes, such as Outlook, Word, Excel, Teams, Sharepoint
• Assist either Housing Options, Private Sector Housing or the Strategic Housing Teams to undertake administrative duties
• Maintain the computerised systems used by the Housing Service
• Actively promote services available to the public/stakeholders and keep information up to date
• Provide advice to members of the public in respect of all aspects of Housing. This could be via telephone, email, web forms, in person or home visits.
• Support the Principal Housing Officers to effectively monitor service delivery and report performance on a quarterly basis.
• Submit government returns for various aspects of the Housing Service on the Governments central portal - DELTA.
• Assist in the preparation of reports.
• Attend Council meetings and meetings with statutory/voluntary agencies as required.
• Raise purchase orders when services are purchased, raise invoices when the Local Authority is charging for services, and processing invoices for payment.
• Raise sundry debtor accounts and monitor payments, to ensure effective use of Council funds.
• The post holder will be required to travel to rural locations around the district therefore, must have the ability to travel around the district without the reliance of public transport.

What We Can Offer

Our staff are at the heart of what we do and are key to ensuring we deliver our We are Wychavon District Council plan (attached) to make a positive difference to our communities, our economy and our environment. We are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:

• Agile Working
• Excellent pension scheme with employer contributions
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Onsite nursery with 20% staff discount
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme.

Closing date: Sunday 27 September 2026

Interview date: Wednesday 7 October 2026 (in person in Pershore)

Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.

Please note: Wychavon District Council does not currently offer sponsorship for candidates without the Right to Work in the UK.