Service Support Officer

Worcester City Council; Worcester; On-site; GBP 25,000 - 32,000; Full time

Job summary

Worcester City Council’s Housing Service is creating two new ServiceSupport Officer positions to deliver vital operational, technical and business support across both the Housing & Homelessness Team and Private Sector Housing Team.

As a ServiceSupport Officer, you will use your organisational and analytical skills, supporting performance monitoring, FOI requests, finances, systems administration, recruitment support, procurement and responding to service contacts to help deliver high-quality

Qualifications

• Be proactive and able to manage workload independently.
• Enjoy working in a fast-paced environment.
• Have excellent organisational and communication skills.
• Are confident IT users and able to act as Systems Champions.
• Have experience analysing and presenting complex data.
• Have experience providing high level business support to managers.
• Be willing to learn and develop new skills.
• Can build positive relationships with colleagues, customers and external partners.
• Able to manage competing priorities with high accuracy and customer service.

Responsibilities

• Support service performance monitoring and reporting.
• Respond to Freedom of Information requests.
• Assist with finance management and procurement activities.
• Provide systems administration support.
• Assist with recruitment and onboarding processes.
• Respond to service contacts and inquiries and coordinate with teams.
• Contribute to the continued development of the Housing Service.

Skills

Proactive

Organisational skills

Communication skills

IT literacy

Data analysis

Business support

Problem solving

Relationship building

Job description

The following content displays a map of the jobs location - Trinity Street Housing Advice Centre

Following the award of specialist government funding, we have created several new roles within our Housing & Homelessness Service to deliver our ambitious plans to prevent homelessness, reduce rough sleeping and protect vulnerable tenants. These newly created roles offer an exciting opportunity to make the role your own and help shape how the service is delivered from day one.

Worcester City Council’s Housing & Homelessness Service is committed to supporting individuals and families experiencing homelessness or at risk of losing their home. We provide a wide range of support, both in-house and through strong partnerships, to help our customers achieve stable and secure housing.

Prevention is at the heart of our approach—we work proactively to help people remain in their homes or move to more suitable accommodation before reaching crisis point. In recent years, we have made significant improvements to our temporary accommodation, enhanced the support we offer, and focused on improving the overall customer experience. We are proud of the high-quality, person-centred service we deliver.

We are a large, dynamic service made up of five teams delivering a broad range of housing functions (see structure chart for more detail).

About the Role

Are you an organised, proactive individual who enjoys variety, solving problems and making a real difference? We're excited to be recruiting for two brand new ServiceSupport Officer roles within Worcester City Council's Housing Service.

This is an excellent opportunity to join a busy and evolving service, providing vital operational, technical and business support across both our Housing & Homelessness Team and Private Sector Housing Team.

As a ServiceSupport Officer, no two days will be the same. You will use your excellent organisation and analytical skills, attention to detail and flexible approach to support the service with performance monitoring, responding to Freedom of Information requests, finance management, systems administration, recruitment support, procurement activities and responding to service contacts. You will play a key role in helping our teams deliver high-quality services to residents, landlords and partners across the city.

About You

We are looking for individuals who:

• Are proactive, take ownership and manage their workload independently
• Enjoy working in a fast-paced environment.
• Have excellent organisational and communication skills, with a thorough approach and excellent attention to detail
• Areconfident IT users and able to act as Systems Champions within the service
• Have experience of analysing and presenting complex data
• Have experience of providing high level business support to managers
• Take a creative, problem-solving approach
• Are willing to learn and develop new skills.
• Can build positive working relationships with colleagues, customers and external partners.
• Are able to manage competing priorities whilst maintaining high standards of accuracy and customer service.

This is a fantastic opportunity to help shape a new role within the service. We are seeking people who enjoy finding solutions, identifying opportunities for improvement and contributing to the continued development of our Housing Service.

For full details of the role requirements, please see the attached Role Profile.

If you are passionate about delivering excellent public services andcommitted to driving positive change and improvement for our customers, now is a great time to join us.

We welcome applications from all sections of the community. We would like to help you shine during this process. If you need any assistance with applying, please contact the Recruitment team on [e-mail] . We can assist with alternative formats for your application.

For an informal discussion about the role, please contact

Closing Date:28th September
Interview Date: 13th October 2026