Senior Housing Support

ExtraCare Charitable Trust; West of England; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

33 Days Annual Leave (FTE) Pro Rata

Enhanced pension contribution

Blue Light Card discounts

Attendance Reward

Free Life Insurance

Cycle2work Scheme

Employee Assistance Program

Onsite gym

Job summary

ExtraCare Charitable Trust in Bristol is recruiting a Senior Housing Support to deliver an efficient and caring enhanced housing management service at Stoke Gifford Retirement Village. You will support residents with tenancy duties, safety checks, repairs coordination and supervise Housing Support Assistants.

The ideal candidate has housing management experience, strong communication, and staff supervision skills, and is CIH Level 2 certified or willing to work towards it.

Qualifications

• Experience in housing management or housing support.
• Excellent communication skills.
• Experience in supervising staff.
• CIH Level 2 Housing Practice or willingness to work towards it.

Responsibilities

• Carry out regular resident visits and provide tenancy/lease advice.
• Provide information, support and advice to residents and resolve low-level issues.
• Check residents’ safety and ensure building/grounds are secure.
• Ensure repairs are completed and health & safety checks carried out.
• Manage Housing Support Assistants and Reception coverage.
• Maintain good relations with Residents Associations.
• Help residents understand housing debts and provide reassurance.
• Adhere to legal and regulatory housing and care requirements.

Skills

Housing management

Team supervision

Communication

Customer service

Education

CIH Level 2 Housing Practice

Job description

ExtraCare Charitable Trust are recruiting for a Senior Housing Support at Stoke Gifford Retirement Village in Bristol!

Are you looking for a role where you can apply your previous housing experience? Or if you have experience managing a small team, understand the challenges that our residents face regarding housing related issues, and you have the ability to provide comprehensive support and guidance then we would like to hear from you.

We are currently looking to recruit a dedicated Senior Housing Support to provide an efficient and caring enhanced housing management service at our modern Retirement Village in Bristol.

• Role: Senior Housing Support
• Hours: 37.5hrs per week On rota to support team cover of core hours 08h00-18h00 Monday to Friday; 10h00-14h00 weekends
• Salary: £30,463pa (£15.58 per hour)
• Location: Stoke Gifford Retirement Village, Edward Parker Road, Bristol, BS16 1YG

Here at ExtraCare we offer our residents access to outstanding retirement villages, promoting care and lifestyle opportunities that truly do create ‘better lives for older people’. We are committed to offering fulfilling and worthwhile careers to all our staff - enabling you to deliver the quality of service we promise.

What will you do as our Senior Housing Support?

• Carry out regular resident visits and provide advice to residents on maintaining tenancy / lease conditions
• Provide information, support and advice to residents and help resolve low level neighbour issues
• Check that residents are safe and that the building and the grounds are secure
• Ensure that repairs are completed and health & safety checks are carried out
• Manage Housing Support Assistants and Reception, ensuring appropriate coverage
• Establish and maintain good relations with recognised Residents Associations, providing a supporting role to their effective running.
• Help residents understand written correspondence in relation to housing related debts, providing advice and reassurance
• Adhere to legal and regulatory requirements for our housing and care obligations.

Our ideal Senior Housing Support will have:

• Experience of housing management or housing support or transferrable skills from experience of customer service in another sector
• Excellent communication skills
• Experience of managing or supervising staff
• CIH Level 2 Certificate in Housing Practice, or willing to work towards

Benefits package includes;

• 33 Days Annual Leave (FTE) Pro Rata for Part Time
• Enhanced Maternity & Paternity allowance
• Enhanced employer pension contribution
• Eligible for Blue Light Card discounts
• Attendance Reward
• Free Life Insurance
• Buy And Sell Holiday
• Cycle2work Scheme
• Employee Assistance Program
• Free Use of Onsite Gym

• CVs will be reviewed and interviews arranged on an on-going basis

This Senior Housing Support post may be subject to a satisfactory enhanced DBS disclosure where applicable, satisfactory references, medical clearance and Home Office right to work clearance.

Extracare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making adjustments or changes to support candidates throughout the recruitment process