Senior Housing Officer

Austin Fraser; Liverpool City Region; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Senior Housing Officer to lead a small team in delivering exceptional housing management services. This full-time role requires a dynamic individual with strong line management experience and a solid understanding of housing legislation. You will oversee various housing management functions, including lettings and tenancy management, while also engaging with residents and stakeholders to enhance service delivery. If you are passionate about making a difference in the community and possess the necessary skills to manage projects and complex casework, this opportunity is perfect for you.

Qualifications

• 12+ months of housing management experience with line management duties.
• Strong understanding of housing legislation and good practices.

Responsibilities

• Deliver housing management services including lettings and tenancy management.
• Oversee complaints handling and prepare reports for resident committees.

Skills

Housing Management

Line Management

Project Management

Knowledge of Housing Legislation

Customer Service

Job description

Eden Brown are recruiting a Senior Housing Officer on a FTC for a minimum of 11 months in Liverpool. This is a full-time, office based role, with a requirement to work outside office hours on occasion for evening meetings, with also a requirement to participate in an Out of Hours duty rota once in every 5 weeks.

We're looking for an enthusiastic, dynamic and customer-focused individual to join the team and you'll be directly managing 3 staff members, so a degree of experience in line management is essential for the role. You will also require a driving licence with access to your own vehicle, with valid business insurance.

Your new role

1. Delivery of housing management services across a small patch, including lettings, rent arrears control, voids and tenancy management.
2. Overseeing Complaints Handling Code and submission & monitoring of annual performance reports.
3. Preparing reports for resident committees, attending resident meetings and providing administrative support.
4. Assisting with the development and implementation of improvement plans for the service.
5. Working closely with colleagues, stakeholders and other teams to maintain and build positive relationships.
6. Carrying out project work as required on behalf of the Directors/Chief Exec.

What you'll need to succeed

1. A minimum of 12 months' housing management experience with line management responsibilities.
2. Strong knowledge and understanding of housing legislation and good practice including the Complaints Handling Code.
3. Ability to work under pressure and meet deadlines.
4. Managing projects and complex casework.
5. Able to attend evening meetings, work an on call rota and work from office 5 x days per week.
6. Driving licence with access to own vehicle and valid business insurance.

Please apply now to be considered.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.