Senior Housing Officer - 17.5 Hours per week

jobs24.co.uk; Manchester; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player seeks a Neighbourhood Services Manager to lead housing management efforts in Manchester. This role is pivotal in delivering a responsive service that empowers residents, ensuring they can resolve issues independently while supporting the most vulnerable in the community. You will handle tenancy queries, manage properties, and collaborate with various agencies to enhance service delivery. If you have a passion for community engagement and a background in housing or customer service, this opportunity is your chance to make a meaningful impact in people's lives while advancing your career in a supportive environment.

Benefits

Pension DC Scheme

Healthcare Savings

High Street Discounts

Annual Leave up to 30 days

Monthly Lottery Draw

Savings Club

Season Ticket Loans

Qualifications

• Experience in housing or similar role is desirable.
• Excellent communication and relationship-building skills are essential.

Responsibilities

• Manage tenancy-related queries and provide direct tenancy support.
• Conduct regular estate inspections and address management issues.

Skills

Customer Service

Estate Management

Tenancy Management

Communication Skills

Problem Solving

Time Management

Relationship Building

Coaching

Education

Experience in Housing Sector

Full UK Driving License

Tools

Customer Relationship Management Software

Microsoft Office

Job description

As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent. You will also be supporting those most vulnerable in our communities. The role involves liaising with customers and undertaking tasks whilst being visible on your patch and using all available resources with the objective of achieving sustainability throughout our Neighbourhoods.

What you’ll be doing

1. Handling tenancy-related queries in accordance with contractual requirements and Great Places policies and the Service Delivery Framework.
2. Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment.
3. Ensure the effective marketing of vacant homes in accordance with Great Places policies and allocate properties that meet the needs of the customer and the business.
4. Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business. Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort.
5. Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with Great Places policies and the Service Delivery Framework, by undertaking timely fact finding investigations and appropriate action to ensure the protection of Great Places customers and the wider community.
6. Ensure safeguarding concerns are dealt with promptly and appropriate action is taken in line with legal requirements and guidelines.
7. Be present in our neighbourhoods, undertaking regular estate and scheme inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance.
8. Working collaboratively with other agencies/partners to deliver interventions where necessary for the benefit of our customers.
9. Commitment to continued professional development.

What we need from you

1. Experience of working in the housing sector or in a similar role is desirable.
2. An understanding of estate and tenancy management and experience of delivering a range of tenancy management related services is desirable.
3. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individual’s needs.
4. Excellent written and verbal communication skills.
5. Ability to organise, time-manage and prioritise work load in a hybrid environment.
6. Proven relationship builder with experience of effective collaborative working with external agencies and partners.
7. Ability to coach customers to empower them to problem solve and become more independent.
8. Adaptable to use a range of Customer relationship management software systems.
9. Proficient in the use of the full range of Microsoft Office applications.
10. Hold a full UK driving license and have access to a vehicle for use at work.

Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check.

What we offer

1. Pension DC Scheme (up to 10% contribution from both colleague and Great Places)
2. WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members
3. The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
4. Annual Leave Start at 26 days annual leave, increasing up to 30 days + Bank Holidays
5. Lottery Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50
6. Savings Club You can put aside money each month for 11 months to help you save for that special something (pays out in November's salary)
7. Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.