Senior Housing Officer

TN United Kingdom; Manchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking organization dedicated to making a difference in the community as a Senior Housing Officer. In this pivotal role, you will lead the Tenant Services Team, ensuring effective housing management while optimizing property use and income collection. You'll tackle anti-social behavior issues and manage tenancy sustainment, all while acting as a role model for your team. With a strong emphasis on equality and inclusion, this is an excellent opportunity to contribute to a meaningful mission while enjoying a supportive work environment with ample benefits and opportunities for personal growth.

Benefits

25 days holiday plus bank holidays

Company pension scheme

Health cashback plan

Enhanced sick pay

Enhanced maternity and paternity leave

Employee assistance programme

Learning and development opportunities

Qualifications

• Experience in social housing management and financial management.
• Successful track record in rent arrears control.

Responsibilities

• Manage housing staff and provide comprehensive housing management services.
• Ensure effective communication and support for staff on complex cases.

Skills

Social Housing Management

Financial Management

Staff Supervision

Tenancy Management

Safeguarding

Education

Relevant Housing Qualification

Job description

We believe that everybody has the right to call their house a home; a place to feel safe and to enjoy. We have an opportunity for you to join our team and help reach our exciting growth goals.

We now have an opportunity for a Senior Housing Officer to join our Tenant Services Team to provide a comprehensive housing management service including:

1. Optimising the use of properties managed by the association
2. Income collection
3. Anti-social behaviour management
4. Tenancy management/sustainment while promoting value for money

You will directly manage the housing staff within the Tenant Services Team, acting as a role model and demonstrating your alignment to the association’s mission and values. You'll ensure that appropriate lines of communication are in place to keep staff up to date through staff meetings, training, and other means.

Providing housing management services to our tenants, you will manage the voids/lettings and income performance service to maximise income to the association. You’ll triage queries from Housing Officers and support with higher-level issues, particularly on anti-social behaviour and complex tenancy cases. Acting as the lead person for Safeguarding, you'll support staff to make safeguarding-related decisions and advise on appropriate actions, including making referrals to social services when appropriate. You will understand the process of raising concerns through policies and procedures, making thorough referrals, attending and contributing to case reviews, and monitoring of outcomes.

Additionally, you will represent the association in relation to legal processes relating to tenancy management for arrears, anti-social behaviour, evictions, etc.

We are looking for a housing professional with experience of social housing management and knowledge of common housing management policies and procedures. You'll have a successful track record of rent arrears control or similar financial management, and a working knowledge of welfare benefits.

Experience of staff supervision is essential, and you will enjoy working using your own initiative in a changing environment, working to tight deadlines and thriving under pressure.

Due to the nature of the role, you will need to have a driving licence along with the use of a car for work purposes. Occasional evening and weekend work may be required.

This is an excellent opportunity to be part of an organisation that wants to make a difference and grow our communities, so apply for more details!

We offer a great range of benefits including:

1. 25 days holiday per year plus bank holidays and Christmas close (25th Dec to 1st Jan inclusive), and a holiday buy scheme
2. Company pension scheme with 11.4% employer contribution
3. Company funded access to a health cashback plan (HSF UK), where you can claim back costs of everyday health treatments such as optical, dental, and much more
4. Enhanced sick pay with up to 6 months full pay and 6 months half pay
5. Enhanced maternity and paternity leave
6. Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders, and numerous wellbeing initiatives
7. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career

As a small to medium-sized employer, our employees achieve variety, early responsibility, the opportunity to work on their own initiative, to work closely with other people (including senior management), and to have their voice heard.

Equality, diversity, and inclusion are paramount for us. We are proud to have a team of employees from diverse backgrounds and we embrace diversity in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are a Disability Confident employer, and we will work to ensure reasonable adjustments are in place where possible throughout the recruitment journey and into employment. We want to help you show your talents, so please tell our recruitment team if you require support to do so.

Please note that all of our roles require an up-to-date DBS check. You can find our policy on DBS checks on our website.

If you are ready to take the next step in your career and meet the criteria outlined above, we would love to hear from you.