Senior Home Support & Reablement Coach

Sandwell Metropolitan Borough Council; Smethwick; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Employee benefits scheme

Health & wellbeing focus

Career development opportunities

Generous annual leave

Salary sacrifice schemes for cars and

LGPS membership

Confidential counselling services

Job summary

Sandwell Metropolitan Borough Council in Smethwick is seeking a Senior Home Support Assistant to lead frontline teams in delivering person-centred reablement services at home. The role focuses on coaching staff, maintaining quality standards and delivering outstanding outcomes for those we support.

You will mentor and observe Home Support Assistants, assist with induction, and drive safe, effective service delivery while promoting customer service excellence and continuous improvement.

Qualifications

• Experience of working within health, social care or reablement services.
• A passion for supporting people to maximise their independence.
• Excellent communication and interpersonal skills.
• The ability to motivate, coach and support colleagues.
• A good understanding of safeguarding, dignity and person-centred care.
• Strong organisational and time management skills.
• The ability to make sound decisions and work effectively under pressure.
• A flexible and proactive approach to problem solving.
• Confidence using electronic recording systems and Microsoft Office applications.
• Must Drive and have access to a vehicle

Responsibilities

• Supporting and mentoring Home Support Assistants.
• Role modelling high-quality practice.
• Carrying out observations, competency checks and staff support visits.
• Assisting with induction and development of new staff.
• Supporting the delivery of person-centred reablement services.
• Monitoring and promoting safe working practices.
• Assisting with audits, quality assurance and compliance activities.
• Supporting effective communication between operational teams.
• Responding to changing operational demands and service priorities.
• Promoting excellent customer service and positive outcomes for service users.

Skills

Leadership

Coaching

Communication

Safeguarding

Time management

Decision making

Problem solving

Driver

Tools

Microsoft Office

Job description

Sandwell Metropolitan Borough Council in Smethwick is seeking a Senior Home Support Assistant to lead frontline teams in delivering person-centred reablement services at home. The role focuses on coaching staff, maintaining quality standards and delivering outstanding outcomes for those we support.

You will mentor and observe Home Support Assistants, assist with induction, and drive safe, effective service delivery while promoting customer service excellence and continuous improvement.