Home Support Assistant

Sandwell Metropolitan Borough Council; Smethwick; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Employee benefits scheme

Health & wellbeing focus

Career development opportunities

Generous annual leave

Salary sacrifice schemes for cars and

LGPS membership

Confidential counselling services

Job summary

Sandwell Metropolitan Borough Council in Smethwick is seeking a Senior Home Support Assistant to lead frontline teams in delivering person-centred reablement services at home. The role focuses on coaching staff, maintaining quality standards and delivering outstanding outcomes for those we support.

You will mentor and observe Home Support Assistants, assist with induction, and drive safe, effective service delivery while promoting customer service excellence and continuous improvement.

Qualifications

• Experience of working within health, social care or reablement services.
• A passion for supporting people to maximise their independence.
• Excellent communication and interpersonal skills.
• The ability to motivate, coach and support colleagues.
• A good understanding of safeguarding, dignity and person-centred care.
• Strong organisational and time management skills.
• The ability to make sound decisions and work effectively under pressure.
• A flexible and proactive approach to problem solving.
• Confidence using electronic recording systems and Microsoft Office applications.
• Must Drive and have access to a vehicle

Responsibilities

• Supporting and mentoring Home Support Assistants.
• Role modelling high-quality practice.
• Carrying out observations, competency checks and staff support visits.
• Assisting with induction and development of new staff.
• Supporting the delivery of person-centred reablement services.
• Monitoring and promoting safe working practices.
• Assisting with audits, quality assurance and compliance activities.
• Supporting effective communication between operational teams.
• Responding to changing operational demands and service priorities.
• Promoting excellent customer service and positive outcomes for service users.

Skills

Leadership

Coaching

Communication

Safeguarding

Time management

Decision making

Problem solving

Driver

Tools

Microsoft Office

Job description

Join the STAR Reablement Service and play a key role in helping people regain and maintain their independence within their own homes. As a Senior Home Support Assistant, you will be an experienced role model, supporting colleagues, maintaining quality standards and helping deliver outstanding outcomes for the people we support.

• As a Senior Home Support Assistant, you will provide day-to-day support, guidance and leadership to frontline staff while continuing to maintain a visible presence within service delivery.
• You will help ensure care and support is delivered safely, effectively and in line with reablement principles. Working closely with Reablement Supervisors, Trusted Assessors and Managers, you will support staff development, monitor quality standards and contribute to continuous service improvement.
• This is an exciting opportunity for someone who enjoys coaching others, promoting best practice and helping teams achieve positive outcomes.
• This is more than a care role. It's an opportunity to influence practice, support colleagues, and help shape the future of the STAR Reablement Service.
• You'll play an important part in ensuring our teams deliver safe, effective and person-centred support while helping people achieve greater independence and improved outcomes.

What You'll Do

Your key responsibilities will include: Supporting and mentoring Home Support Assistants.

• Acting as a role model for high-quality practice.
• Carrying out observations, competency checks and staff support visits.
• Assisting with induction and development of new staff.
• Supporting the delivery of person-centred reablement services.
• Monitoring and promoting safe working practices.
• Assisting with audits, quality assurance and compliance activities.
• Supporting effective communication between operational teams.
• Responding to changing operational demands and service priorities.
• Promoting excellent customer service and positive outcomes for service users.

You will bring

• Experience of working within health, social care or reablement services.
• A passion for supporting people to maximise their independence.
• Excellent communication and interpersonal skills.
• The ability to motivate, coach and support colleagues.
• A good understanding of safeguarding, dignity and person-centred care.
• Strong organisational and time management skills.
• The ability to make sound decisions and work effectively under pressure.
• A flexible and proactive approach to problem solving.
• Confidence using electronic recording systems and Microsoft Office applications.
• Must Drive and have access to a vehicle

Desirable

• Previous experience in a senior or supervisory role.
• Experience undertaking staff observations or competency assessments.
• Knowledge of reablement principles and outcome-focused support planning.
• Experience supporting quality assurance or audit activity.
• Medication administration experience and relevant training.

At Sandwell Council, we believe in empowering people to live independently for as long as possible. You'll work alongside dedicated colleagues who are committed to making a positive difference every day.

We offer a competitive and rewarding package including:

• Access to our award-winning employee benefits scheme - discounts on retail, gyms, cinema, and more!
• A strong focus on health and wellbeing to support you inside and outside of work.
• Opportunities for ongoing learning and career development.
• Generous annual leave entitlement.
• Salary sacrifice schemes for cars and bikes.
• Membership in the local government pension scheme.
• Confidential free counselling services to support your mental health.